A grounded theory research approach to building and testing TQM theory in operations management |
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Authors: | Rodney McAdam Denis Leonard Joan Henderson Shirley-Ann Hazlett |
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Institution: | 1. School of Business, Organisation and Management, University of Ulster, Jordanstown, Belfast, BT37 0QB, UK;2. Veridian Homes, Madison, USA;3. Queens University of Belfast, UK |
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Abstract: | Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment. Therefore, this conception of TQM has led to significant challenges with regards to developing suitable models and research methodology where traditional, and normative research data, includes survey responses associated with deductive theory and testing. Such data, and its use, is often premised on cause and effect rationality and fails to supply deep rich data to address meanings, phenomena and complex socio-political events, which is a feature of strategic TQM. |
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Keywords: | Case study Management Management of science/technologys Operations management |
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