Konfliktmoderation mit Gruppen

One professional form of conflict resolution known as ‘mediation’ has itself established globally as an accepted alternative to litigation within the past four decades—albeit most notably for dyadic conflict between two individuals. Conflicts involving a higher number of parties both within and between social groups in organizations or public communities are far more complex and much tougher to be defined than in dyadic settings. They require an expanded repertoire of intervention techniques and more advanced competencies of neutrals as—in addition to the resolution efforts—the conflicting parties’ group dynamics demands attention and participative facilitation. Moreover, this type of conflict is difficult to study. An action strategy for professional group-based conflict resolution is exemplified and contrasted to dyadic mediation of conflict. Based on the analysis, problems for future research are outlined.