首页 | 本学科首页   官方微博 | 高级检索  
     检索      


A stakeholder perspective on process improvement behaviours: delivering the triple bottom line in SMEs
Authors:Rupert L Matthews  Ying Kei Tse  Matthew O’Meara Wallis  Peter E Marzec
Institution:1. Nottingham Business School, Nottingham Trent University, Nottingham, UK;2. Rupert.matthews@ntu.ac.ukORCID Iconhttps://orcid.org/0000-0001-6031-7016;4. The York Management School, The University of York, York, UK
Abstract:Abstract

The primary focus of operations management is to add value through operational processes. Considerable attention has been given to using process improvement (PI) techniques to reduce costs and time, in order to develop a competitive advantage for the wider organization. However, this narrow definition of value at times overlooks the triple bottom line (TBL) which can result in a number of unintended consequences, specifically issues related to environmental and social measures of performance. To address this, a stakeholder theory lens will be used to analyze PI activities within the context of small and medium-sized enterprises. The TBL will be used to complement the stakeholder perspective, to interpret the benefits that are realized from PI activities. This article highlights both the direct benefits from PI as well as more indirect benefits realized by involving a selection of salient stakeholders in PI. It will show how a developed view of PI can provide an important mechanism for delivering improvements to a firm’s TBL. The work concludes by highlighting the contributions made to both PI practice and stakeholder theory, while acknowledging the need for more research on PI, both from a stakeholder perspective and how it impacts a firm’s TBL.
Keywords:Process improvement  small and medium-sized enterprises  stakeholder theory  triple bottom line
设为首页 | 免责声明 | 关于勤云 | 加入收藏

Copyright©北京勤云科技发展有限公司  京ICP备09084417号