| Abstract: | Summary Criteria are examined for the location of area offices in SocialServices Departments, drawing on the monitored experience ofdealing with voluntary callers to an area office in the ProbationService. Changes were observed in numbers of voluntary callersand the kinds of problems presented, together with developmentsin inter-agency relationships. The caller's subjective feelingsregarding the accessibility of the agency were found to be importantdeterminants of agency use. Implications are drawn out for planningdecisions in local authorities |
