Eine integrative Theorie des Problemlösens in Gruppen III: Sozio-emotionale Regulation,Konflikte und Kompetenzbedrohungen

This paper is the third paper in a three-part article series presenting an integrative theory of problem solving in groups on the basis of theory and research on group processes, problem solving, and decision making. Problem solving in groups is differentiated into three focuses of action, namely taskwork, group organisation and socio-emotional regulation. In the present paper, aspects of socio-emotional regulation are addressed. Three types of problems are differentiated in the domain of socio-emotional regulation: task-related conflict, socio-emotional conflict and competence impairment. Causes and consequences of task-related conflict, socio-emotional conflict and competence impairment are discussed. For each of the three problem types, recommendations for successful action are established taking into account situational constraints and attributes of the group members. Furthermore, the performance-enhancing effect of self reflection in problem solving groups is discussed.