Getting to Where You Want to Go: Designing Information Systems and Using Your Data Through the Application of Analytics and Informatics

ABSTRACT

This article, based on the closing session from the 2017 NC Serials Conference, describes a systems perspective where data serve as both real-time and summative information and knowledge about how an organization is performing, what services and resources its users are using and interacting with, and areas for which the organization is doing well or needs improvement. The author posits that data are most useful when the context is informed by clear goals that provide a direction to where the organization is and wants to be. Applied examples are discussed for several environments, including an academic department, school of education, regional libraries, and public libraries.