Performance analysis of the retrial queues with finite number of sources and service interruptions

This paper aims at presenting an analytic approach for investigating a single-server retrial queue with finite population of customers where the server is subject to interruptions. A free source may generate a primary call to request service. If the server is free upon arrival, the call starts to be served and the service times are independent, generally distributed random variables. During the service time the source cannot generate a new primary call. After service the source moves into the free state and can generate a new primary call. There is no waiting space in front of the server, and a call who finds the server unavailable upon arrival joins an orbit of unsatisfied customers. The server is subject to interruptions during the service processes. When the server is interrupted, the call being served just before server interruption goes to the retrial orbit and will retry its luck after a random amount of time until it finds the server available. The recovery times of the interrupted server are assumed to be generally distributed. Our analysis extends previous work on this topic and includes the analysis of the arriving customer’s distribution, the busy period, and the waiting time process.