| 证券业顾客满意度测评模糊技术 |
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| 引用本文： | 余敏. 证券业顾客满意度测评模糊技术[J]. 华东理工大学学报(社会科学版), 2004, 19(2): 67-71 |
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| 作者姓名： | 余敏 |
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| 作者单位： | 上海市普陀区业余大学,上海,200062 |
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| 摘 要： | 本文简要介绍顾客满意度测评模糊模型,探讨证券业顾客满意度评价指标,提出证券业顾客满意度测评模糊技术。
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| 关 键 词： | 顾客满意 模糊集合论模型 |
Fuzzy Method in Customer Satisfaction Testing of Negotiable Securities |
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| Yu Min. Fuzzy Method in Customer Satisfaction Testing of Negotiable Securities[J]. Journal of East China University of Science and Technology:Social Science Edition, 2004, 19(2): 67-71 |
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| Authors: | Yu Min |
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| Abstract: | This paper briefly introduces Fuzzy Set Model in customer satisfaction testing, explore evaluation targets of customer satisfaction in negotiable securities, and advance Fuzzy Method in customer satisfaction testing of negotiable securities. |
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| Keywords: | customer satisfaction Fuzzy Set Model |
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