Listening in the Business Context: Reviewing the State of Research

The central role of listening in leadership has been the subject of increasing attention in recent years. In leadership studies, listening is being theorized as an essential dimension to effective leadership. Those seeking an elected office also have come to appreciate the centrality of listening by engaging in listening-centered events. However, listening leadership requires more than just the presence of listening. Listening and leadership must be connected. Using President Jimmy Carter and his July 15, 1979 “Address to the Nation on Energy and National Goals” as a case study, this essay explores the concept of listening leadership during the evolution and delivery of that speech. This essay argues that in the development and delivery of Carter's speech, the topic of listening was placed front and center for and by the President. However, Carter failed to balance the listening component of leadership with other characteristics which ultimately bifurcated listening from his role as a leader.