The Impact of (In)effective Listening on Interpersonal Interactions |
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| Authors: | Graham D Bodie Debra Worthington Margarete Imhof Lynn O Cooper |
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| Institution: | 1. Department of Communication Studies , Louisiana State University , gbodie@lsu.edu;3. Department of Communication and Journalism , Auburn University ,;4. Department of Psychology , Johannes Gutenberg University ,;5. Department of Communication , Wheaton College , |
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| Abstract: | Most reviews of “listening research” are narrow in scope, focusing only on research published by listening and communication scholars. Given that unique contributions to listening have been provided by scholars from disciplines as varied as psychology, anthropology, management, and linguistics, this review explores connections and divergences that span the academic landscape. After briefly introducing and reviewing listening related research from three primary areas—information processing, competent behavior, and individual differences—we offer a heuristic framework that ties these lines of study together and provides a structure for assessing and generating new listening research. A concluding section suggests lines of future investigation. |
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