An Examination of Listening Concepts in the Healthcare Context: Differences Among Nurses,Physicians, and Administrators |
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| Authors: | Janis Davis Catherine R Thompson Amy Foley Christopher D Bond Jean DeWitt |
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| Institution: | 1. Department of Occupational Therapy , Rockhurst University , janis.davis@rockhurst.edu;3. Department of Physical Therapy , Rockhurst University ,;4. Department of Speech Communication , University of Arkansas-Little Rock ,;5. Department of Arts and Humanities , University of Houston-Downtown , |
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| Abstract: | This study explores the perceived conceptualizations of listening in a healthcare context. The review of literature focusing on communication and listening in healthcare supports the belief that listening is an essential element in patient satisfaction. This study sought to determine which activities physicians, nurses and healthcare administrators perceive as similar or identical to listening. A survey of 203 health care professionals, using a web-based version of the Imhof-Janusik Listening Concepts Inventory (Imhof and Janusik, 2006 Imhof, M. and Janusik, L. A. 2006. Development and validation of the Imhof-Janusik listening concepts inventory to measure listening conceptualization differences between cultures. Journal of Intercultural Communication Research, 35(2): 79–98. Taylor &; Francis Online] , Google Scholar]) was completed. The results suggest the listening conceptualizations vary among physicians, nurses, and administrators with administrators exhibiting the most flexibility in their conceptualization of listening. It is concluded that these conceptualizations may play a critical role in the behaviors displayed by nurses, physicians and hospital administrators. |
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