Emotional Triggers: Listening Barriers to Effective Interactions in Senior Populations

Given the scarcity of scholarly studies on the impact of effective listening and senior populations, this study sought to explore senior participants' interactions especially as they related to emotional triggers and listening effectiveness. Participants with a mean age of 84 participated in one of four focus groups. Results suggest that emotional reactions inhibiting effective listening can be language or behaviorally based. The four primary language triggers gleaned from the data included words that implied false familiarity, made assumptions, indicated poor topic choice, or demonstrated poor grammar. Behavioral triggers included use of pause fillers, repetition, ineffective vocal cues, and poor turn-taking skills.