基于客户分级的供应链可承诺量配置决策

依据客户等级进行可承诺量的配置决策,是提高客户服务水平,维护与优质客户关系并提升企业竞争力的关键。通过客户交易历史数据的分析以及对客户未来需求的预测,依据建立的客户分级规则确定客户等级,在客户分级的基础上,确定不同客户在不同配置策略下的惩罚成本,建立了以成本最小化为目标,多种策略结合的可承诺量配置决策模型,并结合具体案例分析了模型的可行性。

Allocation Decision of Acceptable Amount of Supply Chain Based on Customer Classification

The allocation decision of acceptable amount based on customers levels is key for enterprises to improve the level of customer service,maintain the relationship with quality customers and enhance their competitiveness.Through the analysis of historical customers’ data and the prediction of future demand,setting the rate of customers according to the rules of customer classification,this paper figures out penalty cost on the basis of different customer levels and establishes a decision model aiming at the minimization of cost.At last this paper demonstrates the possibility of proposed model in specific cases.