How responsiveness works in mainland China: Effects on institutional trust and political participation |
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| Institution: | 1. Department of Media and Communication, City University of Hong Kong, Kowloon Tong, Kowloon, Hong Kong;2. School of Journalism and Communication, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong;3. School of Communication, Hong Kong Baptist University, Kowloon Tong, Kowloon, Hong Kong;4. Department of Social Science, The Hang Seng University of Hong Kong, Shatin, N.T., Hong Kong;5. Department of Political Science, National Taiwan University, Taipei, Taiwan;1. Department of Communication, FHWien der WKW University of Applied Sciences for Management & Communication, Waehringer Guertel 97, 1180, Vienna, Austria;2. School of AMPR, Queensland University of Technology, 2 George Street, Brisbane, 4000, Queensland, Australia;1. Department of Strategic Communication, University of Miami, 5100 Brunson Dr, Coral Gables, FL 33146, USA;2. Department of Cinema and Interactive Media, University of Miami, 5100 Brunson Dr, Coral Gables, FL 33146, USA;3. Roberston School of Media and Culture, Virginia Commonwealth University, 901 West Main Street, Richmond, VA, 23284, USA;1. Department of Mass Communication, Advertising, and Public Relations, College of Communication, Boston University, 640 Commonwealth Avenue, Boston, MA, 02215, USA;2. Brian Lamb School of Communication, Purdue University, Beering Hall, Room 2114, 100 North University Street, West Lafayette, IN, 47907, USA;3. Department of Communication and Theatre, Emporia State University, 1 Kellogg Circle, Campus Box 4033, Emporia, KS, 66801, USA;1. Department of Communication, North Carolina State University, Raleigh, NC, 27695, United States;2. School of Journalism & Media Studies, San Diego State University, San Diego, CA, 92182-4561, United States;3. School of Journalism and Communication, Tsinghua University, 119 Omnicom Building, Beijing, 100084, China |
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| Abstract: | This study investigated whether and how institutional responsiveness, a constitutive element of dialogic communication, influences institutional trust and political participation among members of the public in mainland China. A total of 4068 respondents from mainland China completed questionnaires. Results demonstrated that institutional responsiveness indirectly reduced publics’ destructive non-institutional political participation by building institutional trust. Extending the public relations literature on dialogue, we found that this indirect relationship is conditional on online political information seeking rather than online political expression among members of the public. For people who frequently use the Internet to seek political information, institutional responsiveness is more likely to boost institutional trust, which decreases the likelihood of participation in offline political activities. |
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| Keywords: | Responsiveness Institutional trust Online information seeking Online political expression Political participation |
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