服务科学管理与工程：一个正在兴起的领域

20世纪80年代以来,服务日趋重要,并有占据全球经济主导地位之势。服务科学旨在通过科学的形式化方法对服务展开跨学科的系统研究,目前正处于兴起阶段。回顾了服务经济在全球快速成长的形势,说明了服务科学研究的必要性、紧迫性及其兴起过程。在重点讨论了服务科学的研究对象"服务"的基础上,详细阐述了服务科学的概念与目标,说明了服务科学的核心议题和研究方向。

Services Science, Management and Engineering: An Emerging Research Field

Service sector has dominated global economy.Services science is emerging,which aims at studying systematically service by using formal and interdisciplinary methods.The background of service science emerging was introduced to disclose the necessity and urgency of this field.The development of service science was briefly reviewed.Service,which is a new academic discipline,was discussed in detail,including the definition,characteristics,partition and classification.The conceptualization and objectives were further elaborated.Core problems that service science focuses on are proposed to tell researchers which problems are more worth investigating.