品管圈活动在提高住院患者满意度中的应用

目的：探讨品管圈活动对提高我科住院患者满意度的效果。方法成立品管圈活动小组，确定以提高住院患者满意度为活动主题，通过收集2012年和2013年1月份到6月份同期住院患者满意度调查表，分析科室住院患者满意度不高的主要原因，通过PDCA的程序来进行。结果我科住院患者满意度从品管圈活动前的91．7％上升到活动后的98．4％。结论品管圈活动在提高住院患者满意度中的应用，取得了满意效果。

QCC in improving patients'satisfaction degree of application

Objectives Explore the QCC to improve our hospital patient satisfaction results.Methods Founded QCC team de-termined to improve inpatient satisfaction theme,by collecting 2012 and January 2013 to June over the same period in hospital patient satisfaction surveys,department hospitalized patient satisfaction is not high, mainly due to the analysis, carried out by the PDCA process.Results I inpatient patient satisfaction increased from 91.7 percent QCC ago to 98.4% after the event.Conclusions QCC in improving hospital patient satisfaction in the application,and achieved satisfactory results.