Stress and the London Regional Transport train driver

This study was carried out to identify and assess possible sources of stress in London Regional Transport train drivers caused by the introduction of one person operation (OPO) on the Metropolitan Line of the London Underground. OPO involves combining the duties of the driver and guard. The drivers' reactions to this possibly stressful situation were assessed through interview, using a sample of one-third (18) of the affected driven, and by analysis of possible organizational outcomes, such as sickness absence and failures, delays and accidents on the line. No experience of stress by the drivers as a result of OPO was indicated by these data; however, it was possible to make recommendations for improving the driver's cab on the basis of the study.