|
|||||
|
|
Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality |
|
| Authors: | Liana Victorino Rohit Verma Don G. Wardell |
| Abstract: | |
| Keywords: | |
|
||||||||||||||||
|
||||||||||||||||
|
||||||||||||||||
|
|
|
|
| 设为首页 | 免责声明 | 关于勤云 | 加入收藏 |
|
Copyright©北京勤云科技发展有限公司 京ICP备09084417号 |