ICT for all? Access and use of Public ICT Sites in the UK

As part of their "information age' policy agenda, the UK government sees "universal' access to information and communications technology (ICT) being achieved via new and existing public sites, where shared access to new technologies can be made available at little or no cost. State-sponsored augmentation of public ICT access in the UK has involved a variety of initiatives, most notably the recent establishment of a network of over 7,000 "UK Online Centres' located in a variety of distributed sites such as libraries, museums and colleges. Whilst there have been a number of localized case studies of users of public ICT sites, there has been little large-scale "mapping' of how these facilities are being used (and not used) by the general public. Based on a randomized household survey with 1,001 individuals in twelve research areas in the West of England and South Wales - augmented with a "booster' sample of 100 interviews with individuals carried out in public ICT sites in these areas - the present paper seeks to explore: (i) who has access to what forms of public ICT sites; and (ii) who is (and who is not) making use of different forms of public ICT sites. The survey data suggest that, in terms of people's effective access to ICT, public access sites have a relatively slight profile when compared with household and wider family access - perceived to offer ready access to ICT by only a minority of respondents. Moreover, when the use of these public ICT sites is examined, there is little evidence of public ICT sites attracting those social groups who may otherwise be excluded or marginalized from the information age. Given these findings, the paper considers the influences underlying the currently modest impact of public ICT sites on the general population and suggests changes to current public ICT provision that may prompt wider usage of these sites.