Wie Organisationsmediation mit Macht in Konflikten umgehen kann

The author distinguishes different forms of influence from power and is describing analytical models to be used for diagnosis and for conflict resolution interventions in meso-social systems like corporate organizations, NGOs, public administration, hospitals, schools, associations etc. The given models are useful for external consultants or mediators who are aiming at changing power aspects. During a process of escalation various forms of influence and power are applied which require specific approaches for interventions.