The Impact of Wireless Technology on Loading Trucks at an Auto Parts Distribution Center

An intervention was introduced for truck loaders that used wireless vehicle mount computers that included auditory, visual feedback, and immediate data delivery. The implementation reliably reduced pallets from being loaded out of sequence for all outbound trucks in multistop routes. The role of the organizational behavior management (OBM) practitioner in designing work procedure changes using technical solutions, requiring a minimum of training, to accelerate key operational processes was examined.