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Improving Closing Task Completion in a Drugstore |
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| Authors: | Rhiannon Fante Ora L Davis Vivian Kempt |
| Institution: | 1. Stephen F. Austin State University , Nacogdoches , Texas , USA rmfante@sc4.edu;3. Mexia State Supported Living Center , Mexia , Texas , USA;4. Stephen F. Austin State University , Nacogdoches , Texas , USA |
| Abstract: | A within-subject ABAB reversal design was utilized to investigate the effects of graphic feedback and goal setting on employee closing task completion. Goal setting was contingent upon baseline performance and graphic feedback was posted weekly. It was found that goal setting and graphic feedback improved employee closing task completion. |
| Keywords: | closing task completion goal setting graphic feedback |