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Understanding complex service systems through different lenses: An overview |
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| Authors: | Gerard Briscoe,Krista Kerä nen,Glenn Parry |
| Affiliation: | 1. Computer Laboratory, University of Cambridge, 15 JJ Thomson Avenue, Cambridge CB3 0FD, UK;2. Institute for Manufacturing, University of Cambridge, 17 Charles Babbage Road, Cambridge CB3 0FS, UK;3. Bristol Business School, University of West England, Coldharbour Lane, Bristol BS16 1QY, UK |
| Abstract: | |
| Keywords: | Service Complexity Systems Value Co-creation Technology |
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