Web 2.0 support for individual,group and organizational learning

This article explores how Web 2.0 interactive technologies are valuable for generative, learner-driven, instructor-facilitated virtual learning processes integrated with work tasks for solving problems and coping with challenges. This is in contrast to the earlier generation of one-way technologies that is traditionally used for adaptive, instructor-driven online learning programs for skills and knowledge training, and communicating corporate policies and procedures. Learning professionals need to be open to encourage employees' experimentation with new software tools and techniques, value technology gatekeepers in their organization and promote informal learning.