Engaging with Disability Services: Experiences of Families from Chinese Backgrounds in Sydney |
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Authors: | Ying Liu Karen R Fisher |
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Institution: | 1. Department of Social Work, The Chinese University of Hong Kong, Shatin, Hong Kong;2. Social Policy Research Centre, University of New South Wales, Kensington, Australia |
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Abstract: | People from Chinese backgrounds remain underrepresented in disability service use. This paper explores family experiences of using child disability support services to understand how migration and their cultural expectations about disability and service affect the way they use services. Qualitative semistructured interviews were conducted with 13 family carers in Sydney. They were striving to gain good support for their child from formal services. However, most of them were reluctant to express any dissatisfaction to service providers, which meant that assertively requesting different support was difficult and culturally inappropriate. In response, service providers can design nonconfrontational ways to elicit this vital information and support families to gain experience tackling conflict. |
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Keywords: | Families People with Disabilities Service Use Chinese Backgrounds Australia |
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