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Personal computing and support services |
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| Authors: | Tor Guimaraes Yash P Gupta |
| Affiliation: | 1. Deutsches GeoForschungsZentrum GFZ, Telegrafenberg, 14473 Potsdam, Germany;2. Saxore Bergbau GmbH, Burgstr. 19, 09599 Freiberg, Germany;1. Delft University of Technology, Faculty of Civil Engineering and Geosciences, Department of Transport & Planning, P.O. Box 5048, 2600GA Delft, the Netherlands;2. KiM Netherlands Institute for Transport Policy Analysis, Postbus 20901, 2500 EX The Hague, the Netherlands;3. University of Antwerp, Department of Transport and Regional Economics, Prinsstraat 13, 2000 Antwerp, Belgium;4. Delft University of Technology, Mobility Innovation Centre Delft, Innovation & Impact Centre, P.O. Box 5, 2600AA Delft, the Netherlands |
| Abstract: | This paper reports the results obtained from a field study of 173 US companies which have implemented personal computing in the past five years. The study establishes the relationship between (i) the support services provided by the MIS department and its control over the PC acquisition process and (ii) and degree of information system (IS) management concerns with personal computing problems such as user training and user experience and the existence of selected organizational programs and policies for personal computing. This study provides empirical evidence concerning the above relationships by formulating and testing three propositions. |
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