The restructuring of career paths in large service sector organizations:'delayering', upskilling and polarisation1

Drawing on detailed case studies of four large service sector organizations this paper finds little evidence of training provision that links skills development with incremental career progression. Past policies of ‘delayering’ have opened up a ‘gap’ in the job ladder and this has both increased the organizational costs of formal training and reduced the likelihood of informal on‐the‐job training being seen as the basis for promotion to the next level. Managers are thus faced with the challenge of how to establish a new set of premises upon which to strengthen the workforce's loyalty and commitment to the organization, in the context of problems of high staff turnover and low job satisfaction. What we find is a greater emphasis on certificated training provision. However, in the absence of a transparent career path employers rely on more intensive techniques of appraisal and selection of workers for a ‘winner‐takes‐all’ career path. Given the importance of skills acquisition as an important building block of the ‘learning society’, our findings suggest that policymakers in Britain cannot rely solely upon the employer to bridge the skill gap evident in large service sector organizations.     

Corporate Strategy and Gendered Professional Identities: Reorganization and the Struggle for Recognition and Positions

Will decentralization of responsibilities in services give women service workers at the lower levels of the organization better and more ‘professional’ jobs and a recognition of their importance in the organization? This article looks at the valuation of so‐called women's skills in services in reorganization processes involving dehierarchization and decentralization of responsibilities. Through four cases of reorganized private and public services in Norway it is shown that more focus on customers and decentralization of responsibilities for the services may lead to recognition of gendered skills and an improved position for women service workers at the lowest levels of the organization. When the tasks of the workers are closely linked to the core function of the organization and not dominated by the organization's ‘dirty work’, the women at the lowest levels may obtain a more ‘professional’ work role and their work be recognized as important for the organization.     

Women's Work,Dirty Work: The Gynaecology Nurse as ‘Other’

This article seeks to explore the world of the gynaecology nurse. This world defines the gendered experience of nursing; that is, women in a women's job carrying out ‘women's work’. It is also a world that receives scant public recognition due to its association with the private domain of women's reproductive health. Many issues dealt with on a daily basis by gynaecology nurses are socially ‘difficult’: cancer, infertility, miscarriage and foetal abnormalities; or socially ‘distasteful’: termination of pregnancy, urinary incontinence, menstruation and sexually transmitted disease. The ‘tainted’ nature of gynaecology nursing gives it the social distinction of ‘dirty work’ but does not deter the gynaecology nurse from declaring her work as ‘special’, requiring distinctive knowledge and skills. Qualitative data collected from a group of gynaecology nurses in a North West National Health Service hospital displays how they actively celebrate their status as women carrying out ‘dirty work’. Through the use of ceremonial work that continually re‐affirms their ‘womanly’ qualities the gynaecology nurses establish themselves as ‘different’, as ‘special’, as the ‘other’.     

(T)races of terrorism beyond ports of entry: a retrospective assessment of the limits of profiling in the regulation of airport passenger traffic during the 2010 FIFA World Cup

A critical function of post‐9/11 surveillance worldwide was to manage the ‘terrorist’ spectacle in public spaces such as airports and stadia. With the prospect of the 2010 World Cup looming large, aviation security in South Africa had accordingly gained significance in proportion to the expansion of airports and construction of stadium infrastructure countrywide. Private sector and government intentions to defend and consolidate the developmental spinoffs of expansion and infrastructure construction were expected and, with this, real and perceived threats from both ‘terrorists’ and banned football hooligans from Europe seem to demand surveillance based on racial profiling. The resultant profile picture of surveillance, this paper argues, is in monochrome: black terrorists and white yobs. Mobilising Deleuze and Guattari's theoretical work on deterritorialisation – based on the destabilisation of traditional concepts of territory – aviation ports of entry are seen to transmogrify into points of entry into the public discourse of the Arabic‐African militant, on the one hand, and the English‐European yob menace, on the other. In the final analysis, surveillance discourse moves beyond the confines of the airport and enters the public domain as it conflates the political (militant) and the social (menace) in a single, profiled, ossified narrative of ‘race’.     

Getting to know reality and breaking stereotypes: the experience of two generations of working disabled women

This paper sets out the results of a Spanish study of the experience and meaning of work among disabled women of two generations, with three types of disability (physical, visual and hearing). Performing a socially recognised activity such as a job is a source of emotional welfare and self‐esteem. Moreover, it confers a certain social status. For the participants in this study the kind of work involved, whether productive, paid and ‘extra‐domestic’ or ‘reproductive’, unpaid and done at home, acquires different meanings, since for disabled women, sexist stereotypes – already more or less accentuated in the culture – social attitudes towards disability and personal factors introduce relevant differences, while leading to conflicts and dilemmas that these women have to solve. At any rate, their sense of responsibility in performing all types of work should be emphasised as evidence of their sense of independence and personal competence, forming a keystone in their construction of a sense of identity and social integration.     

If it didn't exist we'd have to invent it … Further reflections on the ontological status of the state

In this brief response to Bob Jessop's probing yet sympathetic critique, I clarify further the ‘as if realist’ political ontology of the state. I suggest that critical realism's appeal to the ontological stratification of social reality and to the logic of retroduction are the principal stumbling blocks for ‘as if realists’, that the appeal to state power(s) as distinct from the state as real cannot circumvent the ‘as if realist’ ontological objection to the state as real since both remain conceptual abstractions, but that there is a natural affinity between the strategic‐relational approach developed by Jessop and others and the ‘as if realist’ ontology of the state that I here elucidate.     

Book reviews

This article reviews the development of an experiential learning exercise at Kingston University, designed to involve service users and carers in assessing students' readiness to practise. The new social work degree places increased emphasis on practice learning and equipping social workers with the knowledge, skills and tools for the job. This article draws out some of the strengths and advantages of involving ‘experts by experience’ in helping students to develop awareness of self, their impact on others and effective communication skills, ultimately promoting an understanding of reflective practice early in their training. It also acknowledges some of the problems and dilemmas in providing an equitable experience for all students. The students are provided with this learning/assessment experience as part of a module in the first year of the undergraduate social work degree programme and have to pass this element of the module, in addition to the academic component, in order to progress to level two.

The terms ‘service users’ and ‘carers’ and ‘experts by experience’ are used interchangeably in this article. The Steering Group at Kingston University, involved in the development of the exercise discussed, are aware of the power and impact of language and have expressed preference to being referred to as ‘experts by experience’.     

Coming out at work: performativity and the recognition and renegotiation of identity

This paper is about ‘coming out’ and the process of disclosure and non‐disclosure of minority sexual identity in organizations. The process of ‘coming out’ is important for the individual lesbian or gay man since it is concerned with the discursive recognition and renegotiation of their identity. The study uses storytelling and a double narrative approach, where 92 individuals were interviewed to produce 15 stories of coming out, which were used for discussion in focus groups. The research took place within 6 organizations – 2 emergency services, the police and the fire service, 2 civil service departments and 2 banks. A conceptual framework is developed to explain the process of disclosure, showing it to be a continuing process rather than a single event. The concept of performativity is used to explain how in coming out the discursive practice and the telling of sexuality performs the act of coming out, making it an illocutionary speech act, and one which is made as an active or forced choice. The performative and perlocutionary speech acts interact with available subject positions thereby impacting on the individual's subjectivity. Sexuality is an under‐researched area of diversity in work organizations, as well as being one of the most difficult to research, so the level of access afforded by this research and the framework it produces provides a significant contribution to our understanding of minority sexual identity at work.     

Occupy's predicament: the moment and the prospects for the movement

Occupy Wall Street has stalled in its attempt to make a transition from a moment to a movement. It had a sizable impact upon the presidential election, driving America's political centre of gravity toward the left, but has been unable or unwilling to evolve beyond its original core into a ‘full‐service movement’ that welcomes contributions from a wide range of activists at varying levels of commitment and skill and plausibly campaigns for substantial reforms. In contrast to earlier American social movements of the twentieth century, the Occupy movement began with a large popular base of support. Propped up by that support, its ‘inner movement’ of core activists with strong anarchist and ‘horizontalist’ beliefs transformed the political environment even as they disdained formal reform demands and conducted decisions in a demanding, fully participatory manner. But the core was deeply suspicious of the ‘cooptive’ and ‘hierarchical’ tendencies of the unions and membership organizations – the ‘outer movement’ – whose supporters made up the bulk of the participants who turned out for Occupy's large demonstrations. The ‘inner movement's’ awkward fit with that ‘outer movement’ blocked transformation into an enduring structure capable of winning substantial reforms over time. When the encampments were dispersed by governmental authorities, the core lost its ability to convert electronic communications into the energy and community that derive from face‐to‐face contact. The outlook for the effectiveness of the movement is decidedly limited unless an alliance of disparate groups develops to press for reforms within the political system.     

Twenty‐first century dis‐ease? Habitual reflexivity or the reflexive habitus

While certain theorists have suggested that identity is increasingly reflexive, such accounts are arguably problematised by Bourdieu's concept of habitus, which – in pointing to the ‘embeddedness’ of our dispositions and tastes – suggests that identity may be less susceptible to reflexive intervention than theorists such as Giddens have implied. This paper does not dispute this so much as suggest that, for increasing numbers of contemporary individuals, reflexivity itself may have become habitual, and that for those possessing a flexible or reflexive habitus, processes of self‐refashioning may be ‘second nature’ rather than difficult to achieve. The paper concludes by examining some of the wider implications of this argument, in relation not only to identity projects, but also to fashion and consumption, patterns of exclusion, and forms of alienation or estrangement, the latter part of this section suggesting that those displaying a reflexive habitus, whilst at a potential advantage in certain respects, may also face considerable difficulties simply ‘being themselves’. ‘I noticed how people played at being executives while actually holding executive positions. Did I do this myself? You maintain a shifting distance between yourself and your job. There's a self‐conscious space, a sense of formal play that is a sort of arrested panic, and maybe you show it in a forced gesture or a ritual clearing of the throat. Something out of childhood whistles through this space, a sense of games and half‐made selves, but it's not that you’re pretending to be someone else. You’re pretending to be exactly who you are. That's the curious thing.’ ( DeLillo, 1997 : 103)     

Neither real nor fictitious but ‘as if real'? A political ontology of the state

The state is one of series of concepts (capitalism, patriarchy and class being others) which pose a particular kind of ontological difficulty and provoke a particular kind of ontological controversy – for it is far from self‐evident that the object or entity to which they refer is in any obvious sense ‘real’. In this paper I make the case for developing a distinct political ontology of the state which builds from such a reflection. In the process, I argue that the state is neither real nor fictitious, but ‘as if real’ – a conceptual abstraction whose value is best seen as an open analytical question. Thus understood, the state possesses no agency per se though it serves to define and construct a series of contexts within which political agency is both authorized (in the name of the state) and enacted (by those thereby authorized). The state is thus revealed as a dynamic institutional complex whose unity is at best partial, the constantly evolving outcome of unifying tendencies and dis‐unifying counter‐tendencies.     

Conceptualising Child and Family Support: The Contribution of Honneth's Critical Theory of Recognition

The role of social support in child welfare policy and practice continues to engender widespread debate. Yet the moral and philosophical underpinnings of this topical area have received less attention in the literature. This is of concern, not least because academic debates on the ‘politics of identity’ have a significant contribution to make to our understanding of self‐development and social justice. In this article the authors show how Axel Honneth's account of the ‘struggle for recognition’ can be adapted to invigorate theories of social support. The result is a conceptual framework for reflective practice that can illuminate, and interrogate, the moral and operational dimensions of preventative work with children and families.     

Public sphere as assemblage: the cultural politics of roadside memorialization

This paper investigates contemporary academic accounts of the public sphere. In particular, it takes stock of post‐Habermasian public sphere scholarship, and acknowledges a lively and variegated debate concerning the multiple ways in which individuals engage in contemporary political affairs. A critical eye is cast over a range of key insights which have come to establish the parameters of what ‘counts’ as a/the public sphere, who can be involved, and where and how communicative networks are established. This opens up the conceptual space for re‐imagining a/the public sphere as an assemblage. Making use of recent developments in Deleuzian‐inspired assemblage theory – most especially drawn from DeLanda's (2006) ‘new philosophy of society’ – the paper sets out an alternative perspective on the notion of the public sphere, and regards it as a space of connectivity brought into being through a contingent and heterogeneous assemblage of discursive, visual and performative practices. This is mapped out with reference to the cultural politics of roadside memorialization. However, a/the public sphere as an assemblage is not simply a ‘social construction’ brought into being through a logic of connectivity, but is an emergent and ephemeral space which reflexively nurtures and assembles the cultural politics (and political cultures) of which it is an integral part. The discussion concludes, then, with a consideration of the contribution of assemblage theory to public sphere studies. (Also see Campbell 2009a)     

Working for a Better Life: Longitudinal Evidence on the Predictors of Employment Among Recently Arrived Refugee Migrant Men Living in Australia

Although a number of studies have investigated the predictors of employment among refugee migrants, there is a dearth of evidence from longitudinal data. This study investigated the cross‐sectional and longitudinal predictors of employment among 233 adult refugee men living in South‐East Queensland, Australia. Participants were interviewed four times at six‐month intervals between 2008 and 2010. Using a conceptual model developed from the literature, Generalized Estimating Equations were used to model the predictors of employment. Over time, the employment rate increased from 44 per cent to 56 per cent. Region of birth, length of time in Australia, seeking employment through job service providers and informal networks, and owning a car were significant predictors of employment. Contrary to previous research, English language proficiency was not a significant predictor when other variables were controlled for. Recognition of overseas skills and qualifications decreased the chances of finding employment. The policy and programme implications are discussed.

Policy Implications

• Recognition of refugee migrants' overseas‐gained skills and qualifications does not guarantee them securing employment.
• Recognition of overseas skills and qualifications should be accompanied by educating employers, especially those outside the traditional migrant employment ‘niches’, about the resources and capabilities of refugee migrants, and the value of their qualifications.
• Fostering programmes that target the needs of job seekers from refugee backgrounds could enhance their employment outcomes.
• Supporting refugee migrants getting their drivers' licence and establishing favourable loan programmes that enable refugee migrants to buy a car can have a positive impact on their workforce participation.

     

Work,Bodies and Boundaries: Talking Sexual Harassment in the New Economy

This article examines sexual harassment in the context of the new economy and highlights the manner in which the changing nature of work — and in particular the acknowledged rise of sexualized ‘body work’ — troubles conventional understandings of what constitutes sexual harassment in the workplace and the means to address it. Using data from a small‐scale qualitative study of service workers and professional employees, we explore the ways in which those definitions of sexual harassment now fail to match participants' accounts of their working lives. We examine sexual harassment in the context of the rise of service roles that require forms of increasingly sexualized ‘body work’ from employees, increased demands for workers to ‘self‐manage’, and new flexible modes of employment that blur the boundaries between being ‘on’ and ‘off’ the job. We conclude that these ‘new’ modes of work may provide the conditions for the revival of ‘old’ stories which limit the capacity of individuals to recognize and label behaviours as ‘sexual harassment’.     

Chinese Male Peasant Workers and Shifting Masculine Identities in Urban Workspaces

A key feature of China's internal rural–urban migration is the transformation of work from a rural‐based agricultural sector to urban‐based industrial and service sectors. This article critically examines the interplay between urban work and accompanying social relations in the workplace (that is, service and low‐skilled manual jobs) and the (re)construction of male peasant workers' subjectivities and identity formation. The qualitative data from the men's life histories suggest that familial gender practices, conceptualized as an appropriation of the traditional Confucian ‘father–son’ relationship, are of importance in shaping the men's occupationally located shifting identities in traditional urban ‘female’ jobs. This exploratory study aims to examine complex and multilayered accounts of rural–urban labour migration, in terms of how the men accommodate themselves to the city, involving both material constraints (structure) and creative cultural practices (agency). Their biographical transformations are located within wider socioeconomic and political transformations associated with China's current modernization project, of which they are a major constitutive component.     

Mobile transitions: a conceptual framework for researching a generation on the move

This paper argues for a renewed research agenda on the transnational mobility of young people across both youth studies and migration studies. We review key literature across these fields, before arguing for a new conceptual framework that helps to further extend the emerging interdisciplinary space of ‘youth mobility studies’ (Raffaetà, Baldassar and Harris 2016). Our central proposition is that mobility has become an important marker and maker of transitions for youth in many contexts globally. We argue that a conceptual advance is required to understand the unique circumstances of a generation ‘on the move’ as they navigate diverse and non-sequential social, civic and economic practices of ‘adulthood’, and propose the conceptual framework of mobile transitions as a timely new agenda. ‘Mobile transitions’ describes transition pathways under conditions of mobility but also emphasises two key claims around the further development of transnational youth mobility research. The first is the importance of an orientation towards spatio-temporal complexity, multiplicity and fragmentation of both ‘youth transition’ and ‘migrancy’ as scholarly concepts and lived experiences. The second is an argument for understanding ‘mobile transitions’ in relation to three intersecting domains – economic opportunities, social relations and civic practices – rather than through linear notions of the achievement of economic and social autonomy.     

Social acceleration and the network effect: a defence of social ‘science fiction’ and network determinism

This essay is a response to Judy Wajcman's essay ‘Life in the fast lane? Towards a sociology of technology and time’ (2008: 59–77). In that article Wajcman argued that recent developments in the sociology of temporal change had been marked by a tendency in social theory towards a form of ‘science fiction’– a sociological theorizing, she maintains, that bears no real relation to actual, empirically provable developments in the field and should therefore be viewed as not contributing to ‘a richer analysis of the relationship between technology and time’ (2008: 61). This reply argues that as Wajcman suggests in her essay, there is indeed an ‘urgent need for increased dialogue to connect social theory with detailed empirical studies’ (2008: 59) but that the most fruitful way to proceed would not be through a constraining of ‘science fiction’ social theorizing but, rather, through its expansion – and more, that ‘science fiction’ should take the lead in the process. This essay suggests that the connection between social theory and empirical studies would be strengthened by a wider understanding of the function of knowledge and research in the context of what is termed ‘true originality’ and ‘routine originality’. The former is the domain of social theory and the latter resides within traditional sociological disciplines. It is argued that both need each other to advance our understanding of society, especially in the context of the fast‐changing processes of technological development. The example of ‘technological determinism’ is discussed as illustrative of how ‘routine originality’ can harden into dogma without the application of ‘true originality’ to continually question (sometimes through ideas that may appear to border on ‘science fiction’) comfortable assumptions that may have become ‘routine’ and shorn of their initial ‘originality’.