Investigating validity and effectiveness of cognitive interviewing as a pretesting method for non-English questionnaires: Findings from Korean cognitive interviews

This study aims to empirically investigate whether cognitive interviewing is effective as a pretesting method for detecting problems in translated survey questionnaires as in the English language source questionnaire. The validity of non-English cognitive interviews is of concern among researchers because the cognitive interviewing technique was developed based on the communicative norms of Western cultures where directness and openness in expressing one’s opinion is encouraged. However, different communicative norms are present in Asian languages and cultures. To date, little research has been conducted on this topic. Using qualitative and quantitative analysis, we compared survey question problems identified through the cognitive interviews conducted in English and in Korean and found that Korean cognitive interviewing was indeed effective for detecting problematic survey questions.     

Interviewing by comment: An adjunct to the direct question

Interviewing by direct question has long been the sociologist's favored means of collecting data. This article seeks to expand understanding of the research interview by proposingthe comment as a supplementary data gathering technique. Several methodological and theoretical considerations are discussed that indicate the appropriateness of interviewing by comment for the general purpose of discovery and for eliciting information about certain behaviors, events, and relationships. In order to demonstrate concretely the utility of interviewing by comment, eight types of comments that can be employed for a variety of research purposes are presented and illustrated.An earlier edition of this article was presented at the annual meeting of the Society for the Study of Symbolic Interaction, Toronto, Canada, 1981.     

A Study of Experimental Techniques for Telephone Interviewing

This investigation focused on the effects of experimental interviewingprocedures, which were developed in face-to-face interviews,on reporting in telephone contacts. Respondents in a nationalRDD sample (N=1,1054) were randomly assigned to be interviewedwith one of two experimental procedures, or a control technique.The experimental procedures involved two different combinationsof three interviewing techniques which had been found to beeffective in personal interviewing studies—commitment,instructions, and feedback. The techniques are designed to betterinform respondents about reporting tasks and to motivate themto perform the tasks well. The findings suggest that the experimentalprocedures can improve reporting in telephone interview, althoughthe effects in this study were not as strong as we expected.This research may be seen as a beginning step in the developmentof optimal telephone interviewing procedures.     

Guidelines for teachers to elicit detailed and accurate narrative accounts from children

This paper provides interview strategies for teachers who talk to children about serious events, including bullying, truancy, and suspected maltreatment. With regard to the latter, teachers are among the largest group of professionals reporting child abuse, but also tend to evince low substantiation rates. We review research on best practice interviewing, with a focus on its application in school settings. Interview phases are described chronologically, with interview excerpts included for illustrative purposes. Gaps in knowledge about the appropriateness of techniques are highlighted, and recommendations for future research specifically within the school setting are made. It is proposed that teachers receive basic training in best practice interviewing so that, when required, they can confidently ask about difficulties in children's lives while minimizing the potential for contamination of children's responses.     

Staying safe: strategies for qualitative child abuse researchers

Undertaking interview‐based research with victim/survivors of child abuse can be difficult and challenging for researchers. Much has been written about the impact of research on participants, but researcher effects are less explored. This paper reviews the literature on sensitive interview‐based research and child abuse research. The theoretical underpinnings of researcher trauma are outlined and challenges identified and related to child abuse research using researcher reflections from the authors' interview‐based research with children who have been abused and young mothers who were sexually abused in childhood. Strategies and recommendations are developed to minimise child abuse researcher trauma. Copyright © 2009 John Wiley & Sons, Ltd.     

The Great Interview: 25 Strategies for Studying People in Bed

Interviewing is among the most central methods in social science research. While common as a method, there are identifiable characteristics that distinguish good interviews from outstanding ones. Great interviewing is deceptively difficult, partly because it is an acquired ability that takes time to develop, partly because people often remain bound to conventional norms of behavior while interviewing that precludes open access to the people interviewed. While several texts are available on interviewing, few of them venture to draw the explicit distinction among characteristics that separate ordinary from outstanding interviews. Consequently, a concise and accessible guidepost that directs people to the essentials of outstanding interviewing is difficult to find. Based on interviews with a range of people about varied subjects, the author offers 25 directions that will, when followed in combination, point the interviewer along the road from the good (or not-so-good) interview to the great interview.     

Incorporating eye tracking into cognitive interviewing to pretest survey questions

In this study, we investigated whether incorporating eye tracking into cognitive interviewing is effective when pretesting survey questions. In the control condition, a cognitive interview was conducted using a standardized interview protocol that included pre-defined probing questions for about one-quarter of the questions in a 52-item questionnaire. In the experimental condition, participants’ eye movements were tracked while they completed an online version of the questionnaire. Simultaneously, their reading patterns were monitored for evidence of response problems. Afterward, a cognitive interview was conducted using an interview protocol identical to that in the control condition. We compared both approaches with regard to the number and types of problems they detected. We found support for our hypothesis that cognitive interviewing and eye tracking complement each other effectively. As expected, the hybrid method was more productive in identifying both questionnaire problems and problematic questions than applying cognitive interviewing alone.     

Using the community of inquiry for interviewing children: theory and practice

Involvement of children in research processes requires various ethical considerations. In particular, while interviewing children, a researcher needs to take into consideration the power imbalance between a researcher and children as well as among children. This article suggests a possible way of mitigating potential risks, drawing on the idea and practice of the Community of Inquiry (CoI) as an interview method. CoI is the practice of group dialog for knowledge-making, where participants talk about a common topic by sharing their lived experiences in a cooperative manner. This article shows that CoI allows children to act as both interviewers and interviewees, which helps children in reflective knowledge-making while at the same time mitigating the ethical concerns of interviewing. To illustrate how CoI can help achieve these goals, this article draws on the empirical research conducted with a group of junior high school students in Japan.     

Psychological research on child witnesses in sexual abuse cases: Fine answers to mostly wrong questions

Past research on the accuracy of children's testimony has shown that questions' wording and interview context explain some of the variance in children's answers to questions, but does not give answers regarding children's reasons for lying when asked questions about past events. This article reviews research done on children's testimony and suggests that researchers should move beyond the domiant paradigms associated with comparison of one group of children with another on veracity and address the central issue of when and/or why children lie. Suggestions for future directions in research on children as witnesses are presented.     

Interviewing child witnesses within Memorandum guidelines. A survey of police officers in England and Wales

Since 1991, the evidence‐in‐chief of child witnesses in United Kingdom (UK) criminal proceedings can be an initial video‐recorded interview between a police officer/social worker and the child witness. This paper reports on the results of a survey of the attitudes and opinions of police officers who conduct video interviews with child witnesses in 18 police forces in England and Wales. Notably, officers' views were sought on the conduct of interviews. This builds on previous surveys which have focused on general views of videotaping children's evidence (for example, Davies and others 1995) and training issues (for example, Davies, Marshall and Robertson, 1998). Our findings support previous reports in that police officers view current provisions for child witnesses as a step in the right direction (Davies and others, 1995) but there are some reported limitations for example, gaps in training (Davies, Marshall and Robertson, 1998). In addition, we highlight the difficulties that can arise in relation to language use and some differences of opinion amongst officers (for example, with respect to the use of props in interviewing). Copyright © 2000 John Wiley & Sons, Ltd.     

Research Synthesis: The Practice of Cognitive Interviewing

Cognitive interviewing has emerged as one of the more prominentmethods for identifying and correcting problems with surveyquestions. We define cognitive interviewing as the administrationof draft survey questions while collecting additional verbalinformation about the survey responses, which is used to evaluatethe quality of the response or to help determine whether thequestion is generating the information that its author intends.But beyond this general categorization, cognitive interviewingpotentially includes a variety of activities that may be basedon different assumptions about the type of data that are beingcollected and the role of the interviewer in that process. Thissynthesis reviews the range of current cognitive interviewingpractices, focusing on three considerations: (1) what are thedominant paradigms of cognitive interviewing—what is producedunder each, and what are their apparent advantages; (2) whatkey decisions about cognitive interview study design need tobe made once the general approach is selected (e.g., who shouldbe interviewed, how many interviews should be conducted, andhow should probes be selected), and what bases exist for makingthese decisions; and (3) how cognitive interviewing data shouldbe evaluated, and what standards of evidence exist for makingquestionnaire design decisions based on study findings. In consideringthese issues, we highlight where standards for best practicesare not clearly defined, and suggest broad areas worthy of additionalmethodological research.     

Myths about the Country Walk case

The Country Walk case in Dade County, Florida was long considered a model for how to prosecute a multi-victim child sexual abuse case involving young children. In the past 10 years, however, a contrary view has emerged that the case was tainted by improper interviewing and was likely a false conviction. This is the first scholarly effort to assess the competing views of this case. Critics of this case advance three primary claims: (1) the positive STD test result from Frank Fuster's son was unreliable; (2) highly suggestive interviewing produced the children's claims; and (3) Frank Fuster's wife, Ileana, was coerced into testifying against her husband. On close examination, all three claims prove to be false. This article documents the reasons why these claims constitute myths and why those findings are significant in the larger debate on children as witnesses.     

Legal and Social Service Responses to Child Sexual Abuse: A Primer and Discussion of Relevant Research

This paper provides a broad overview of legal and social service responses to child sexual abuse, the overarching legal framework provided by federal legislation, and funding mandates and the unique and shared investigative concerns of law enforcement and child protective service entities. Relevant psychological research is highlighted throughout, including research on investigator training, forensic interviewing techniques, children's suggestibility, jurors' perceptions of child witnesses, and courtroom accommodations for child witnesses.     

Interviewing Changes Attitudes--Sometimes

To examine the effects of interviewing respondents were questionedabout either cancer or burglary prevention in an interview,and later they received either relevant information or no information.Changes in attitudes were measured in a second interview, andthe results showed that asking questions about cancer changedrespondents' attitudes toward cancer, but interviewing aboutburglary prevention did not change attitudes toward crime. Theevidence suggests that interview effects will occur when therespondent's attitudes and information are unfocused or ambiguousand the topic is important. Theoretically, this can be attributedto competence motivation and a postulated desire to maintainself-esteem in the interview situation     

Research note The study of sensitive subjects

This note examines some research issues raised by studies of sensitive topics and the disclosure of highly personal and confidential information. The first part focuses on the research method of in-depth interviewing and covers some theoretical and methodological problems associated with the method, together with a discussion of some strategies adopted by researchers and respondents in the interview setting. The second part discusses some of the hazards of this type of research and argues for the need to protect respondents and researchers alike. These issues are discussed with reference to the author's own fieldwork experiences of three research projects.     

The truth and lie story: developing a tool for assessing child witnesses' ability to differentiate between truth and lies

Within the court arena, the credibility and competency of child witnesses often comes under scrutiny and the decision whether a child is considered to be credible or not strongly in?uences whether their evidence will be heard by the court. A child's ability to demonstrate that they understand the difference between truth and lies and the importance of telling the truth is synonymous with competency. Research suggests that many professionals undertaking the task of establishing competency ?nd it very dif?cult, especially with younger children (Aldridge and Wood, 1997, cited in Aldridge and Wood, 1998). This paper describes the process involved in developing an innovative tool for helping professionals assess whether a child understands the difference between truth and lies. The development of the tool arose from the concerns of of?cers from Northumbria Police Force (in the UK) relating to interviews following the protocol of the government's Memorandum of Good Practice (Home Of?ce and Department of Health, 1992) on interviewing child witnesses, and the need to establish whether child witnesses can differentiate between truth and lies. As an example of good practice, The Truth and Lie Story described here has now been included in the Home Of?ce (2002) guidance Achieving Best Evidence in Criminal Proceedings, which is a revision of the 1992 Memorandum of Good Practice. Copyright © 2004 John Wiley & Sons, Ltd.     

The Wider Benefits of Adult Learning: An Illustration of the Advantages of Multi‐method Research

This study presents a technique for enhancing causal validity in in‐depth interview research. The technique is based on the logic of control, as applied in various research contexts such as experiments and statistical analyses. According to this logic, to detect the real effect of an independent variable on a dependent variable, all other variables must be held constant. By using interview control questions (ICQs), this study applies this principle in in‐depth interviewing. An ICQ is a probe question that controls an independent variable in the participant’s thinking. Two modes are presented: simple control (neutralizing an independent variable to examine whether it is a necessary condition for an outcome) and parallel control (isolating an independent variable to examine whether it is a sufficient condition for an outcome). In both modes, the method allows for additional independent variables to surface. Applications in in‐depth interviews exploring attitudes toward victimless deviance are presented.     

Research With Deaf Children and Not on Them: A Study of Method and Process

This study addresses the design requirements and innovative data collection methods for a study that aimed to be deaf‐centred and child‐friendly. The approach was created for a 6‐year longitudinal study of Sign Bilingual education from the perspective of eight deaf children who were educated using that approach from 9/10 to 15/16 years old. The research question was: ‘From the deaf child's perspective, what are the experiences, advantages and disadvantages of Sign Bilingual education?' This study will discuss the methods developed for the first element of the study when the children were 9/10 years old, using six interactive weekly workshops. These included video diaries, photography, peer interviewing, drawing, poster making and group discussion. The appropriateness for and adaptations made with respect to signing deaf children are discussed as well as the wider significance of this approach for children's research in general.