When reputation management is people management: Implications for employee voice

This article explores the relationship between internal reputation management, HRM, and employee voice. Drawing on qualitative data from 25 medium-size and large Norwegian organizations, we find that organizations pursue a desired reputation through a single, official corporate voice by discouraging prohibitive employee voice through technocratic control and coercive HRM practices. The emphasis on technocratic control and coercive HRM occurs despite the widely held belief in reputation and branding literatures that employees should be committed corporate ambassadors who enthusiastically promote their organization's desired reputation and deeply believe in the images they convey to internal and external stakeholders. The findings contribute to studies on reputation management by linking internal reputation management, HRM, and employee voice, pointing out “people management” aspects of reputation management and highlighting important organizational and employee-based consequences.     

The impact of human resource management on organisational performance: Theory and research

This article by Jean-Marie Hiltrop, considers some of the models which have studied the link between HRM and organisational performance. As yet, there is little real evidence, but it is growing and indicates that corporate HRM policies and practices - including ‘best’ practices - are associated with high (financial) performance, and can encourage employee behaviour and attitudes towards strengthening the competitive strategy of an organisation. But such ‘best’ practices can vary widely and even contradict each other. Questions are raised in the article about these ‘best’ practices.The first part of the article looks at the relevant theoretical models, and the second part reviews the findings of recent empirical studies which have evaluated the effects of distinctive HR practices on organisational outcomes.     

Employees’ reactions to customer mistreatment: The moderating role of human resource management practices

This study examined the moderating roles of human resource management (HRM) practices in employees’ reactions to customer mistreatment. Drawing upon the job demands-resources (JD-R) model and stress appraisal theories, this study hypothesised that training and participation could buffer the negative effect of customer mistreatment on service employees’ work outcomes (i.e. emotional exhaustion and job performance). Data were collected from 730 service representatives and their team leaders at two time points. Results showed that customer mistreatment was less positively related to emotional exhaustion in teams where employees were provided with more participation opportunities, and customer mistreatment was less negatively related to performance in teams where employees received more training. The results suggest that different types of HRM practices could effectively buffer the negative impact of customer mistreatment on different work outcomes for service employees. Theoretically, this study extends the customer mistreatment literature by demonstrating the importance of studying HRM practices in the customer mistreatment context, and supports the integration of JD-R model as an overarching framework and stress appraisal theories as an explanatory theory to understand the role of HRM practices. Practically, the findings provide implications to managers in protecting employees from customer-related interpersonal stressors and maintaining a healthy and productive workforce.     

Arbeitgebermarkenaufbau durch informelle Hochschul-Personalmarketingma?nahmen: Eine empirische Analyse im deutschen Mittelstand

Firms use HR marketing practices in order to enhance organizational attractiveness and consequently to attract highly qualified applicants. This issue is of particular importance for rather unknown small and medium-sized firms from the German Mittelstand which still need to build their employer brand. In this paper we empirically observe the impact of two campus-recruitment practices (company presentation during lecture and participation at an university internal career fair) on employer brand equity and subsequently on application intention. Our results suggest that both practices account for building an employer brand. Yet, the company presentation showed marginally greater effect sizes. Additionally, we found that both practices interact with each other, elevating each other??s impact. Thus, the career fair only showed its full potential, when further HR marketing practices were conducted.     

Managing Yopatriates: A Longitudinal Study of Generation Y Expatriates in an Indian Multi-national Corporation

This paper provides a study of HRM practices for a new category of expatriates - “Yopatriates” - who we note as young, highly qualified and mobile, Generation Y (Gen Y) knowledge workers. In contrast to traditional expatriates, Yopatriates typify non-traditional forms of expatriation wherein they seek short-term international assignments to suit their individual (internal, rather than organisational or external) career orientations of learning and travel. We study this group using a case study analysis of a large Indian Multi National Corporation (MNC) delivering global information technology (IT) and business process offshoring (BPO) services. Our study presents the HRM practices adopted to manage both expatriates as well as Yopatriates at the case organisation being studied within an India setting. We further evaluate the extent to which internal HR practices of Yopatriates were characterised, by a desire to emulate or adopt what were regarded as global ‘HR best practices’. Our distinctive contribution lies in extending the literature by developing a distinctive theoretical category of non-traditional expatriates that (1) highlights a need for a different set of HRM practices; and (2) extends the theory of cultural adjustment in the context of Yopatriates. Evidence suggests that these practices were complementary and at the same time contradictory to ‘indigenous’ localised practices during the period of research and complied with two of the four arguments we make in our model.     

战略人力资源管理的理论模式

本文将战略人力资源管理中关于人力资源管理与企业绩效关系的研究总结为三种不同的理论模式:根据最佳实践模式,一些HRM活动是普遍有效的,组织采用这些最佳的HRM活动就会获得相当好的绩效;在权变模式里,HRM活动的效率是随着企业战略等因素而变化的,组织采用适合于其战略的HRM活动将更有效率;在形态模式里,HRM活动通过内部匹配形成特定的HRM系统形态,HRM系统与组织战略等因素的外部匹配会对组织绩效产生重要影响。     

Telework: What Does it Mean for Management?

This article develops the first resource-based analysis of telework impacts on large organizations. We adopt an ‘integrative’ approach that goes beyond the immediate and easily quantifiable effects of telework adoption. This approach takes into account both top-down considerations (managerial preoccupations with strengthening the organization’s competences) and bottom-up demands (employee needs). We identify several telework impacts on a variety of resource-domains, including effects on the strategic development and operational functioning of the human capital resource-base, the organization’s broader productive efficiency, the external linkages of the organization, and finally, a number of externalities. We observe that the teleworkers themselves do not experience the negative effects on job satisfaction observed in earlier research, with the exception of a reduction in professional interaction. Broader human resource management practices appear to have adjusted well to the specific requirements of telework adoption.We also observe a strong divergence between the views of adopters and non-adopters, with the latter having less positive expectations across the board, as compared to the former. We thus demonstrate that broader strategic considerations, beyond immediate impacts on the bottom-line, do influence the choice to adopt this practice. The difference in employee perceptions between adopters and non-adopters suggests that the latter lack confidence in their firm’s broader HRM practices to adapt appropriately to the requirements of effective telework implementation.     

企业战略、人力资源管理系统与企业绩效的关系研究

有关战略人力资源管理的研究认为,企业通过人力资源实践活动之间的契合,及它们与企业目标之间的契合,可以获得高附加值、稀缺性、难以模仿和不可替代的竞争优势。本研究采用形态理论的方法探讨人力资源管理实践组合与企业战略之间的最佳契合模式.研究发现,不仅企业战略对人力资源实践组合有显著影响,而且人力资源管理系统与企业战略的交互作用对企业利润和销售额增长率也有显著影响。本研究的结论在一定程度上支持了人力资源管理系统与企业战略的交互作用有助于提升企业绩效的观点。     

Paving the way for coopetition: drivers for work–life balance policy implementation

An extensive literature provides evidence that conflict between employees’ family and work duties is associated with stress and poor well-being, which have negative consequences for firms and their employees. This paper analyzes the role of two internal and two external drivers that encourage (or discourage) organizations to adopt and implement work–life balance policies. The role of external financial assistance and specific laws (external drivers), together with budgetary provision for work–life balance policies and managers’ perceptions regarding problems due to work–life conflict (internal drivers), are analyzed. Fuzzy-set qualitative comparative analysis is used to pursue the study’s research goals. Analysis of data on 132 SMEs suggests that financial issues (external financial assistance and/or a specific budget within the company) are key factors for the implementation or lack of implementation of work–life balance policies. Moreover, to implement these policies, managers need not necessarily perceive problems due to work–life conflict. Finally, work–life balance legislation seems not to play an explicit role in the relationships discussed herein. Consequences of these findings are discussed in the final section of the paper.     

Stakeholder-oriented brand management: A Venn-diagram approach to monitor brand associations

Adopting a multi-stakeholder perspective on brand management, this paper discusses different methodological approaches that allow for a cross-stakeholder evaluation of associations the brand triggers. Our main contribution is the proposal and illustration of a Venn-diagram approach as a simple-to-implement, yet insightful methodology to visualize findings from free association questions. This approach helps brand management understand and compare the associations attached to a brand by multiple stakeholders and their degree of match with management-desired brand associations. We illustrate the managerial relevance of this approach with results from an international study comparing brand associations desired by the management of a company with brand associations elicited by customers and employees, with some 1500 respondents respectively. For the particular case investigated, we find that management-desired associations may not (yet) be top-of-mind for customers, employees or both groups, while these groups hold (and partly share) associations not desired by the organization. The findings also show that specific types of associations are more likely to be top-of-mind with multiple stakeholders than others. We discuss how brand management should use the insights gained via this Venn-diagram approach in their brand-building efforts.     

A Matter of Reputation and Pride: Associations between Perceived External Reputation,Pride in Membership,Job Satisfaction and Turnover Intentions

This study investigates how job satisfaction and turnover intentions are related to external reputation as perceived by employees and their pride in membership. Based on a cross‐sectional survey including 439 employees, it also provides insights into external reputation as a possible source of collective pride. Study results indicate that, in agreement with social identity theory, outsiders' views of the organization are closely associated with employees' pride in organizational membership as well as job satisfaction. Both pride and job satisfaction mediate the relationship between perceived external reputation and turnover intentions. Hence, a favourable reputation matters in managing turnover intentions and is closely related to employee pride and satisfaction. Tenure of employees is positively associated with pride while intensive customer contact is negatively related to perceived external reputation and pride. Implications pinpoint the need for alignment of reputation management and human resources management. Furthermore, managers need to focus on new staff and employees with frequent customer contact and should implement pride‐building strategies according to the tenure of employees and intensity of customer contact.     

电信运营企业人力资源管理系统与组织绩效关系研究

根据对广东省116家电信运营企业人力资源实践状况的调查结果,分析了人力资源管理实践与组织绩效的关系。基于人力资源实践的组合,划分了高低水平人力资源实践组并对其进行了比较。通过相关分析和回归分析,揭示了内部发展型人力资源管理系统与组织绩效的影响关系。研究发现,中国背景下的电信运营企业采用偏向内部发展型的人力资源管理系统,因其组织绩效较高。     

HRM practices of JIT firms in Canada

Many firms have adopted the just-in-time (JIT) philosophy to compete successfully in the global environment. The literature suggests that die success of JIT implementation depends on sound human resource management (HRM) practices that will attract, maintain, and retain employees with the required workforce characteristics. However, only a few field studies investigate the effectiveness of such practices. This empirical study examines HRM practices of 69 JIT manufacturing firms in Ontario, Canada. Specifically, it identifies important workforce characteristics, recruitment sources and selection instruments used by JIT firms. It also evaluates die degree of change in training, compensation, employee retention, and labour relations practices in the firms since JIT implementation. The level of attainment of various expected outcomes of JIT implementation and die competitiveness of the JIT firms are investigated. Problems faced by HRM managers are also discussed.     

Giving as Good as They Get? Organization and Employee Expectations of Ethical Business Practice

Corporate malpractice and malfeasance on an unprecedented scale have brought ethical issues to the fore and accentuated demands from activists, governments, and the public for greater corporate social responsibility (CSR). The predominant response of researchers and policymakers has been to focus on the external impact of business operations and the merits of regulation or persuasion in achieving more responsible practice in these areas. In this article, we focus on a less well explored aspect of CSR, namely the evaluation of an organization's CSR activities by its internal stakeholders (i.e., employees). Salient CSR literature is reviewed to differentiate between CSR and ethical business practice (EBP), conceptualizing the latter as the internal manifestation of CSR as represented by an organization's values and vision, strategy and policy, systems and procedures, and people management practices. This article assesses organizational espousal of EBP in three ways: how successfully it is communicated to employees, how closely espousal aligns with employee expectation, and how this evaluation impacts on employee commitment. Our research approach aligns with and extends previous work in this area that identifies the likelihood of a “false consensus bias” by managers in assuming congruence between organization espousal of EBP and employee expectation. A conceptual model is offered to explain possible employee responses to an organization's EBP. This relates organization espousal of EBP to employee assessment of its salience to identify three positions on commitment that employees can adopt—abrogated, continuance, and affective commitment—together with their likely behavioral implications. The analysis generates a series of research questions and related areas of exploration to empirically test the conceptual model.     

Limitations to Freedom: is there a Choice for Human Resource Management?

There is a great variety in human resource management (HRM) practices, not only in terms of policies and personnel activities, but also with regard to the parties involved and the procedures for decision-making. But which factors can best account for these differences? Are they due to organizational and environmental characteristics or are they basically due to the interests, preferences and power positions of the parties concerned - parties like management, employees, personnel management staff, trade union representatives, members of the works council and so on? Based on elements of industrial relations theory, organization theory and organization sociology, a research project was set up with the aim of gaining a better understanding of the factors which can shape HRM practices. The empirical part of the research consisted of paired comparative case studies from different industries. The result is a conceptual model which not only encompasses the relevant forces in the shaping of HRM, but also states the conditions determining the amount of room for manoeuvre the parties concerned have to make their own strategic choices with regard to HRM.     

Manufacturing flexibility and advanced human resource management practices

This article analyses the connection between the use of advanced human resource management (HRM) practices, individually and as a system, with manufacturing flexibility. The results show a positive relationship between the implementation of advanced HRM practices and manufacturing flexibility. While most of the advanced HRM practices analysed show higher levels of implementation in flexible firms, no differences are observed in training efforts. Flexible firms are more prone to implement systems of advanced HRM practices.     

International HRM in South African multinational companies

With the paucity of published research on human resource management (HRM) policy and practice in the BRICS countries (Brazil, Russia, India, China and South Africa), the rationale for this article is to evaluate the nature of HRM practices, their development, application and diffusion in South African MNCs. It provides an exploratory analysis in a systematic literature review referring to qualitative case study research and research survey literature to better understand HRM strategies and practices developed and diffused by growing emerging market MNCs from South Africa.The findings underline significant challenges of human resource development and controversies regarding host country issues alongside a degree of ‘sophistication’ in the HRM practices of firms analysed. An aim of the article is to identify areas for further research on business and HRM models of Emerging Market MNCs (EMMNCs) in the African context and develop a set of seven research propositions.     

内部营销对创业型企业员工留任意愿的影响研究:组织社会化程度的中介效应

高离职率一直困扰着创业型企业的管理者。以往有关离职问题的研究多聚焦在离职时,个体、组织以及组织外因素的影响方面。创业型企业员工的离职与入职是并存的。以组织社会化程度为中介变量,探讨内部营销与创业型企业员工留任意愿的关系,具有理论的创新性和现实的紧迫性。本研究以比例分层抽样法进行抽样,回收有效问卷744份。研究结果发现:内部营销中的培训发展、奖赏制度、内部沟通对留任意愿均有显著正向关系,其中培训发展有极显著正向影响;内部营销对组织社会化程度有显著正向影响;在内部营销对留任意愿的影响中,组织社会化程度有部分中介效果,另外,通过方差分析得出了部分人口统计学变量、个体特质因素和外部情景因素对主研究变量有一定影响。     

The relationship between HRM practices and organizational commitment of knowledge workers. Facts obtained from Swiss SMEs

This paper explores the effects of human resource management (HRM) practices in Swiss small-to-medium enterprises (SMEs). More specifically, the main objective of this study is to assess the impacts of HRM practices developed in Swiss SMEs upon the commitment of knowledge workers. Using data from a survey of over 198 knowledge workers, this study shows the importance of looking closer at HRM practices and, furthermore, to really investigate the impacts of the different HRM practices on employees' commitment. Results show, for example, that organizational support, procedural justice and the reputation of the organization may clearly influence knowledge workers' commitment, whereas other HRM practices such as involvement in decision-making, skills management or even the degree of satisfaction with pay do not have any impact on knowledge workers' commitment.     

竞争驱动战略转型的人力资本视线研究——以天津中小制造业企业为例

转型升级阵痛中的中国制造业企业，唯有基于人力资本"视线"实施差异化战略、推进激进式创新，才能变革成功，进而在激烈市场竞争中存活下来并形成核心竞争力。以天津市各大工业园区154家中小制造业企业的问卷调查数据为样本，采用结构方程模型对制造业企业创新逆驱战略转型的人力资本"视线"进行统计检验。结果显示，战略层面的"视线"有一个：外部环境竞争性、差异化战略、激进式创新与企业绩效。资源层面"视线"有两个：差异化战略、HRM系统、人力资本、渐进式创新、激进式创新与企业绩效；差异化战略、HRM系统、知识共享与企业绩效。这三条"视线"为中国制造业企业指明了战略转型、创新变革的具体方向。