旅游企业员工服务导向意识的前置因素与后果研究

作者在27个宾馆、餐馆、旅行社进行了一次实证研究,探讨服务导向概念的组成成分与员工服务导向的影响因素和作用。数据分析结果表明,营销导向、情感密集和负责精神是服务导向概念的组成成分,企业的支持、员工的心理受权和工作满意感都是影响员工的服务导向的重要因素,员工的服务导向意识对员工工作行为和旅游企业的外部效率有直接或间接的影响。     

管理员工心理资本增强员工工作活力

如何提升和保持员工的工作活力,成为现代企业人力资源管理中的一大难题。企业通过管理员工正面心理资源,加大对员工心理资本的投入,从员工自我效能感、希望感、乐观感和坚韧感四个方面入手,可以有效地培养和激发员工的工作活力,并对企业的生产绩效产生正面的影响。     

高校后勤基层员工心理契约的影响因素及实现途径

随着高校后勤企业改革的推进,企业在员工管理,尤其是企业的基层员工管理方面面临着诸如员工的工作态度、工作满意度等一些软性的问题,而在员工和企业之间建立相互的心理契约能够缓解甚至解决此类的问题。文章从基层员工心理契约的结构,影响因素和实现途径出发,描述了基层员工心理契约的三个维度。     

基于心理契约的知识型员工忠诚度的影响因素

知识型员工是企业的中坚力量。他们对企业忠诚度的高低直接影响企业竞争优势的强弱。心理契约是企业与员工之间双向的心理期望。大量的研究表明,企业与员工之间心理契约的不协调是造成员工忠诚度下降的主要原因。本文首先提炼出基于心理契约的知识型员工忠诚度的影响因素：然后基于研究假设构建了实证研究模型：接着通过对样本企业知识型员工忠诚度影响因素的实证研究．得出了基于心理契约的各个忠诚度影响因素对于知识型员工忠诚度的作用规律。本文发现．知识型员工对各项忠诚度影响因素的实际感受及其忠诚度随着性别、年龄、学历、工作年限和工作性质等干扰变量的变化规律。最后,对模型及假设进行了修正。     

心理授权研究现状综述

心理授权作为员工内部激励因素已日渐得到关注。心理授权是个体体验到被授权的一种心理状态的综合体,包括工作意义、自我效能感、自主性及工作影响力四个维度,心理授权对员工在组织中的态度、行为和绩效有重要影响。因此对心理授权的研究成果进行综述很有理论和实践意义。     

领导行为对“80后”员工心理资本影响的实证研究

本文以我国企业"80后"员工为研究对象,探讨了领导行为的四个维度对"80后"员工心理资本的影响。通过对327位"80后"员工的调查发现:员工的出生年份、学历、岗位级别和工作年限对心理资本有显著影响,人员关系导向领导行为、参与创新式领导行为对员工心理资本有显著的正向影响,毒性/破坏性领导行为对员工心理资本有显著的负向影响。     

员工满意度研究

重视并科学有效地监测员工的工作满意度,已经成为现代企业管理的重要内容和手段。本文通过实证研究,得出影响房地产业员工满意度的四个主要因素:政策薪酬、组织支持、工作内容、工作氛围与升职。最后以此为依据,提出提高房地产企业员工满意度的对策和方法。     

浅谈服务性企业的员工满意度——基于东方航空返航事件的案例分析

没有满意的员工,就没有满意的顾客,这一点对服务性企业意义非常重大.因为同生产性企业相比,服务性企业提供的"产品"的过程,即服务人员向顾客提供服务的过程也正是顾客"消费"这种服务的过程.顾客通过"消费"服务,获得服务结果.本文从东方航空返航事件出发,探讨了影响服务性企业员工满意度的因素,提出了相应的对策.     

我国企业员工心理契约的构建

心理契约是联系员工与组织的心里纽带,也是影响员工工作态度和行为的重要因素。本文对心理契约的涵义,心理契约在组织中的影响等方面进行了分析,并在此基础上提出了如何构建企业员工良好心理契约的途径。     

真诚领导、心理资本对企业员工绩效的影响研究

在当前竞争激烈的环境中,员工的绩效和创造力是企业成功的关键要素。研究表明,真诚领导在建立积极的工作关系、提供情感支持以及塑造组织文化方面对员工绩效产生影响。此外,希望、自尊、乐观和坚韧这四个心理资源维度也对员工绩效具有重要效用。本文揭示了真诚领导、心理资本与员工绩效之间的交互关系,探讨了真诚领导对心理资本的培养、心理资本对真诚领导的影响以及真诚领导和心理资本对员工绩效的协同效用。这启示组织应同样重视培养真诚领导和员工的健康心理资本,以实现员工和组织的共同成功。     

Expansion-oriented job crafting and employee performance: A self-empowerment perspective

Taking a self-empowerment perspective, we investigated the mediating impact of psychological empowerment on the relationship between expansion-oriented job crafting behaviors (seeking resources and seeking challenges) and job performance. We also examined the moderating role of perceived overqualification on the proposed mediation model. Data were collected from 519 employees and their direct supervisors who work in 69 small and medium-sized enterprises (SMEs) in Turkey. As the data had a nested structure, we used hierarchical linear modeling (HLM) to analyze the multi-level data. The results show that psychological empowerment mediates the relationship between expansion-oriented job crafting behaviors and job performance. The analyses also provide support for the moderating impact of perceived overqualification. The conditional indirect effect of seeking challenges on job performance is stronger for those employees who feel overqualified for their jobs.     

The interactive effect of leader–member exchange and electronic communication on employee psychological empowerment and work outcomes

We advance understanding of the role that leaders play in promoting psychological empowerment and positive work outcomes (job satisfaction, organizational commitment and job performance) for employees who engage in a high degree of electronic communication in their job. By integrating leader–member exchange (LMX) theory and theories of electronic communication, we build and test a mediated moderation model in which employees’ degree of electronic communication in their job amplifies the positive relationship that LMX has to psychological empowerment and subsequent employee work outcomes. Based on a sample of 353 early-career professionals employed in a range of different types of organizations, we found general support for the hypothesized model. We discuss the study’s theoretical and practical implications for leading employees in electronically-enabled work environments.     

企业文化的激励功能及其对员工工作满意度影响研究

在文献回顾的基础上,将企业文化分成7个维度,然后研究这些维度对员工的激励作用,并建构相应的理论假设.在研究方法上,对企业员工采取问题调研,通过对所收集的数据进行回归分析,得出企业文化中的尊重员工、授权与奖励公平性3个维度对员工满意度有着显著的积极影响.研究还发现,人员的职级对这种关系有着一定的调节作用,授权维度对普通员工表现出显著性,而对管理人员无显著性;尊重维度对管理人员表现出显著性,而对员工则未表现出显著性.     

Job demands and work-related psychological responses among Malaysian technical workers: The moderating effects of self-efficacy

Abstract

Job design has long been found to affect the work-related psychological responses of employees, such as psychological strain, job satisfaction, and turnover intentions, but scholars have begun to question whether established theoretical relations regarding job design continue to hold given the enormous changes in the nature of work during the past two decades. It is also increasingly recognized that individual differences affect work behaviours in substantial ways, but few studies on work design have investigated these differences. We addressed these concerns with a two-wave longitudinal study among 245 technical workers at a telecommunications company in Malaysia, a country that has a collectivist culture and a high power distance between managers and subordinates. We examined the moderating effects of job control and self-efficacy on the relationships between job demands and employee responses. The results failed to support the job demands-control model, as job control variables did not moderate the impact of demands on employee work-related psychological responses. However, self-efficacy moderated their impact on psychological strain (although not on job satisfaction or turnover intentions). Our findings provide insight into the moderating effect of self-efficacy, and suggest that practitioners interested in reducing psychological strain should consider making efforts to increase self-efficacy among employees.     

Organizational violence and aggression: Development of the three-factor Violence Climate Survey

The aim of this study is to examine the concept of health-specific leadership, differentiate it from sound general leadership and identify whether it has an impact on employee strain, alongside general sound leadership practices. Health-specific leadership is conceptualized as the leader's explicit consideration of and engagement in employee health. The study is based on research in the field of leadership impact on employee strain, health and well-being, extended by recent findings of the importance of domain-specific leadership constructs. As indicated by previous relevant studies, we include psychological climate for health, role ambiguity and job satisfaction as mediating variables. Using structural equation modelling, a sample of 1027 employees of the German tax administration was examined. The results show differential effects for health-specific and general sound leadership. While neither of these two aspects of leadership exhibited a direct association with employee strain, general sound leadership practices were significantly related to lower employee strain through lower levels of role ambiguity, better psychological climate for health and higher job satisfaction. Health-specific leadership was associated with higher levels of psychological climate for health, but also higher role ambiguity.     

Empowerment and creativity: A cross-level investigation

Drawing upon social learning and self-determination theories, we hypothesized and tested a chain mediating process linking empowerment to employee creativity. Based on data from 385 employees working with 104 supervisors in multiple organizations in China, we conducted cross-level path analyses and found that (1) structural empowerment partially mediated the relationship between transformational leadership and psychological empowerment, (2) psychological empowerment fully mediated the relationship between structural empowerment and creativity, and (3) structural and psychological empowerment sequentially mediates the relationship between transformational leadership and creativity. This study integrated different perspectives of empowerment and provides important insights into the mechanisms linking empowerment with creativity.     

Leader-Member Exchange across two hierarchical levels of leadership: concurrent influences on work characteristics and employee psychological health

Leader-Member Exchange (LMX) theory suggests that the quality of the leader–employee relationship is linked to employee psychological health. Leaders who reside at different hierarchical levels have unique roles and spheres of influence and potentially affect employees' work experiences in different ways. Nevertheless, research on the impact of leadership on employee psychological health has largely viewed leaders as a homogeneous group. Expanding on LMX theory, we argue that (1) LMX sourced at the levels of the line manager (LM) and senior management (SM) team will be differentially linked to employee psychological health (assessed as worn-out) and that (2) these relationships will be mediated by perceived work characteristics (reward and recognition, workload management, quality of relationships with colleagues and physical environment). Structural equation modelling on data from 337 manual workers partially supported the hypotheses. Perceptions of the physical environment mediated the relationship between LMX at the LM level and employee psychological health, whereas perceptions of workload management mediated the relationship between LMX at the SM level and psychological health. These findings corroborate arguments that leaders are not a uniform group and as such the effects of LMX on employees will depend on leadership hierarchy. Implications for expanding leadership theory are discussed.     

变革型领导、组织公民行为与心理授权关系研究

探讨变革型领导行为对下属的组织公民行为产生影响的作用机制,即变革型领导是否会通过心理授权的中介作用对下属的组织公民行为产生影响.采用结构方程模型的方法分析了变革型领导行为、组织公民行为以及心理授权的不同维度之间的关系,研究的样本包括高科技组织中282名员工以及他们所对应的领导者.研究结果表明,变革型领导行为通过心理授权作为中介变量对下属员工的组织公民行为具有显著的影响作用;心理授权中的意义性和自我效能两个维度在变革型领导与组织公民行为之间起到中介作用;关系导向和任务导向的变革型领导对心理授权和组织公民行为的不同维度产生影响作用的路径是不同的.     

On the psychological and motivational processes linking job characteristics to employee functioning: Insights from self-determination theory

The aim of this study was to provide insight into the differential relationships between job characteristics (job demands and resources) and employee functioning by examining the psychological and motivational processes involved. Drawing on self-determination theory, we tested a model in which job demands are positively related to negative manifestations of employee functioning (psychological distress and psychosomatic complaints) through psychological need frustration and low-quality work motivation (controlled motivation), whereas job resources are positively related to positive manifestations of employee functioning (work engagement and job performance) through need satisfaction and high-quality work motivation (autonomous motivation). Data were collected from 699 Canadian nurses. Structural equation modelling (SEM) results support the proposed model: psychological needs and work motivation partially mediated the relationship between job characteristics and employee functioning. Specifically, job demands negatively predicted employee functioning (high distress and psychosomatic complaints, low engagement and performance) through need frustration and controlled motivation. In contrast, while positively predicting need satisfaction and negatively predicting need frustration, job resources fostered optimal work motivation (more autonomous and less controlled motivation) and employee functioning. The implications for self-determination theory (SDT) and research on occupational health and stress are discussed.