虚拟团队关键成功因素模型构建与实证研究

在对虚拟团队相关文献深入检索与分析的基础上,归纳、提炼出影响虚拟团队成功的15项关键因素,构建了虚拟团队关键成功因素三维(目标、成员、沟通)模型假设;通过对国内12家IT企业的问卷调查,收集到242条有效数据;利用描述性统计分析对15项关键因素进行了验证,利用R型因子聚类分析对三维模型假设进行验证,结果表明15项关键成功因素体现在目标一致性、信息技术能力、成员素质、领导能力和沟通协调能力五个维度上;最后,从这五个方面出发,给出了提升虚拟团队绩效的针对性策略.     

Information Technology in Public Services: Towards the Contractual Organization?

The growing trend towards information technology (IT) outsourcing is analysed within the UK public sector. The paper first details the research findings on factors influencing the degree of success experienced in a range of IT outsourcing deals. These factors are then utilized as a framework for analysing and discussing two case histories—of selective and large-scale IT outsourcing—drawn from different parts of the public sector. Both demonstrate how distinctive public-sector contexts influence the direction and degree of outsourcing. At the same time they highlight a range of managerial and organizational issues raised by moves towards contractual, core competence forms of organizing. Selective outsourcing is revealed as effective provided key decisions and actions are taken. The large-scale outsourcing case raises a number of critical issues not just for how it can be conducted in public-sector contexts, but also about the efficacy of such arrangements in terms of cost savings, possible over-dependence on a few suppliers, and ability to respond flexibly to changing political requirements and legislation.     

R&D员工领导创新期望、内部动机与创新行为研究

在现代组织行为研究领域推动员工创造、创新的组织行为研究是一个热点问题。本文通过对我国跨地区企业研发员工的问卷调查研究对领导创新期望、员工内部工作动机及其创新行为间的关系进行了实证探讨。研究发现,在我国背景下,直属领导对下属员工的创新期望、员工之间横向交换对研发员工创新的行为都具有正向预测作用,其中员工内在工作动机在领导创新期望、员工横向交换对员工创新行为的作用路径关系中起到中介效应。本研究的调查结论不仅有助于加深我们对组织内员工创新行为推动和作用机制的深入了解,同时也会对我国企业,特别是高新技术企业推动员工创新的管理实践提供借鉴。     

Examining the Antecedents and Consequences of CIO Strategic Decision‐Making Authority: An Empirical Study*

Despite the strategic importance of information technology (IT) to contemporary firms, chief information officers (CIO) often still have varying degrees of strategic decision‐making authority. In this study, we apply the theory of managerial discretion to define CIO strategic decision‐making authority and argue that the CIO's level of strategic decision‐making authority directly influences IT's contribution to organization performance. We also draw on the power and politics perspective in the strategic decision‐making literature to identify the direct antecedents to the CIO's strategic decision‐making authority. A theoretical model is presented and empirically tested using survey data collected from a cross‐industry sample of 174 matched pairs of CIOs and top business executives through structural equation modeling. The results suggest that organizational climate, organizational support for IT, the CIO's structural power, the CIO's level of strategic effectiveness, and a strong partnership between the CIO and top management team directly influence the CIO's level of strategic decision‐making authority within the organization. The results also suggest that the CIO's strategic decision‐making authority in the organization directly influences the contribution of IT to firm performance and that effective CIOs have a greater influence on IT's contribution when provided with strategic decision‐making authority.     

Bringing IT Back: An Analysis of the Decision to Backsource or Switch Vendors

Whereas the decision to outsource information systems (IS) has been an important focus in IS research and practice, the decision to switch vendors or to backsource has received little attention. Evidence suggests that in practice, however, the decision to backsource or to switch vendors is becoming increasingly common as firms vie for ways to continue to cut information technology (IT) costs and improve IT service levels. This research specifically examines the factors associated with the decision to backsource or to switch vendors. Based on a sample of 160 IT managers involved with application development, we compare and contrast the perceptions of those who switched vendors, backsourced, or continued in an outsourcing relationship for application development. Our findings suggest that product quality, service quality, relationship quality, and switching costs are related to the decision to backsource application outsourcing. However, service and product quality did not influence the decision to switch vendors. Rather, firms that made the decision to switch vendors reported high levels of service and product quality but low levels of relationship quality and switching costs.     

我国大中型企业的信息结构重组研究

首先阐述了企业信息结构重组问题的由来 ,然后分析了重组过程中需要处理的关系 ,接下来重点剖析了我国企业信息结构重组的实例 ,最后提出了适合我国大中型企业信息结构重组的模型     

IT服务企业中文化对知识共享与创新行为关系的影响

在全球一体化进程加速、IT服务企业员工文化价值取向趋于多元化的背景下,有必要了解员工文化观念对企业的影响。本文研究员工的集体主义观念和权力距离观念对IT服务企业中知识共享与创新行为之间关系的影响。在北京、西安的具有不同文化特色的IT服务企业进行问卷调查,收集了484份问卷,运用SPSS及SmartPLS进行数据分析。研究结果表明:员工的集体主义观念增强时,知识共享对创新行为的影响会增加;权力距离增大时,知识共享对创新行为的影响会减弱。对实践的启示是:管理者应培养、提高员工的集体主义文化价值观;根据公司的企业文化特色,区分对待员工权力距离对知识共享与创新行为之间关系的影响作用。     

Strategic planning for MIS

This article report on a study of the strategic decision to develop computerized management information systems (MIS) in 32 business organizations. THe findings suggest that this decision is a complex policy decision which involves protracted environmental negotiations, a high and escalating commitment of organizational resources, and extensive organizational preparation. Eleven organizational and environmental factors which influence the decision are identified through a literature review. The influence of these factors on the success of the decision is examined and recommendations are made for managing the decision-making process to insure improved decision outcomes.     

Information technology project outcomes: user participation structures and the impact of organization behavior and human resource management issues

Despite considerable research examining user participation in information technology (IT) project implementation, the findings are equivocal concerning how beneficial IT user participation is for project outcomes. Likewise, evidence concerning the management of various forms of user participation is also mixed. This study posits an integrated user participation structure composed of a combination of steering committees, cross-functional teams and project champions performing different functions and supporting each other during the course of project implementation. The study builds a research model that identifies the impact of various organization behavior and human resource management (OB/HRM) issues on the ability of the user participation structure to influence IT project outcomes. It presents the results of field research in the form of nine case studies to identify various OB/HRM factors that can discriminate between different IT project outcomes. The field study leads to a revised research model that emphasizes the role of processes and dynamics within the user participation structure, as well as the role of OB/HRM variables, in influencing the relationship between user participation structures and IT project outcomes.     

Zur Rolle versunkener Kosten in aufeinander folgenden IT-Outsourcing-Entscheidungen

Despite the ongoing theoretical and practical investigations of IT outsourcing, there are still a large number of projects that are unsuccessful or even fail all along the line. Studies in the decision-making literature indicate that psychological effects in the evaluation of decision-relevant facts may be one relevant reason for unsuccessful decisions. By conducting a quantitative empirical study with German IT decision makers, we investigate the influence of non-rational factors within consecutive IT outsourcing decisions. We show that beside the rational economic factors (transaction, production and the rational part of switching costs) also non-rational switching costs in terms of sunk cost do significantly contribute to the explanation of consecutive IT outsourcing decisions. Furthermore, we examine moderating effects that affect the non-rational behavior of IT decision makers. Besides the theoretical contribution to analyze the effects of sunk cost on both an individual and organizational level, we also derive practical implications. In consecutive IT outsourcing decisions, the non-rational behavior triggered by sunk cost can for example be reduced by replacing the decision maker or consult a decision team when sunk cost play a considerable role.     

Rationality in Strategic Information Technology Decisions: The Impact of Shared Domain Knowledge and IT Unit Structure*

Rationality is a fundamental concept to several models of IT planning and implementation. Though the importance of following rational processes in making strategic IT decisions is well acknowledged, there is not much understanding on why discrepancies occur in the IT decision‐making process and what factors affect rationality. Drawing upon structural and resource‐based perspectives of strategy, this study examines the influence of shared domain knowledge and IT unit structure on rationality in strategic IT decisions. Data were gathered from 223 senior IT executives using a survey to examine the relationships among the research constructs. The results suggest a positive impact of shared domain knowledge and formalization of IT unit structure on rationality in strategic IT decisions. Further, a highly centralized IT unit structure was found to negatively influence shared domain knowledge. On the other hand, formalization of IT structure positively influenced shared domain knowledge. The implications of the findings for research and practice are presented.     

基于交互机制的生产系统循环再造方法

企业生产系统应该根据环境的变化进行再造,从而使生产活动能够准确地追踪技术以及市场变化.本文提出一种基于交互机制的生产系统再造方法.这种方法的特征是在建立生产系统内部和外部交互机制的基础上,利用工作地布置作为交互平台,采用循环工作模式,从生产系统各功能领域的整体角度讨论生产系统再造.     

An Exploratory Analysis of the Value of the Skills of IT Personnel: Their Relationship to IS Infrastructure and Competitive Advantage

Determining and assessing the requisite skills of information technology (IT) personnel have become critical as the value of IT has risen in modern organizations. In addition to technical skills traditionally expected of IT personnel, softer skills like managerial, business, and interpersonal skills have been increasingly cited in previous studies as mandatory for these employees. This paper uses a typology of IT personnel skills—technology management skills, business functional skills, interpersonal skills, and technical skills—and investigates their relationships to two information systems (IS) success variables, IS infrastructure flexibility and the competitive advantage provided by IS. The study investigates these relationships using the perceptions of chief information officers (CIOs) from mostly Fortune 2000 companies. The contributions of this study are: IT personnel skills do affect IS success, technical skills are viewed as the most important skill set in affecting IS infrastructure flexibility and competitive advantage, and modularity is viewed as more valuable to competitive advantage than integration. Several explanations are offered for the lack of positive relationships between the softer IT personnel skills and the dimensions of IS success used in this study.     

Endogenous Adaptation: The Effects of Technology Position and Planning Mode on IT‐Enabled Change*

The redesign of information technology (IT)‐enabled work processes often necessitates fundamental design changes to the intended work process, the IT platform hosting the work process, or both. Research suggests that such design changes often can be traced to earlier decisions involving endogenous adaptation or internal organizational change. Two such decisions are a firm's technology position and planning mode. This study examines the relationship between technology position and planning mode in predicting the magnitude of design change in process redesign projects. The conceptual frame applied in examining these relationships involves a synthesis of Miles and Snow's adaptive cycle with elements central to concurrent engineering. Our results indicate that the magnitude of design change is related to differences in technology position and planning mode. To effectively implement organizational change, firms must leverage their IT platform by carefully timing IT investments in accordance with their adopted technology position. Directing the trajectory of a firm's IT platform and deploying it so as to complement the firm's technology position reduces design uncertainty, promoting reengineering success.     

Managing Multiple Facets of Risk in New Product Alliances*

The trend of forming alliances to develop new products continues; however, many of these new product alliances fail. As such we explore how key risk types intrinsic in new product alliances, performance, relational, and knowledge appropriation risks, influence alliance success. Further, we theorize that different alliance governance mechanisms can reduce the negative impact of risks on alliance success. To disentangle possible heterogeneous factors across firms that may affect the interplay of risk assessments and the use of governance mechanisms, we employ latent class regression analysis on survey data collected from 128 new product alliance firms and find support for a two‐regime solution. Longer alliance relationships and lower technological turbulence are factors for some firms (regime one), while the opposite are factors for other firms (regime two). These two regimes show different patterns in the interplay of risk assessments and governance for alliance success. Our theory and results support viewing risk as a multiple‐factor concept and by understanding the different impacts of the risk types in new product alliances and how governance mechanisms mitigate such effects, we aid managers' decision making regarding the balance of contractual versus normative governance in new product alliances. Understanding the heterogeneous factors inherent in these complex relationships enables managers to understand the conditions in which various governance mechanisms promote new product alliance success.     

Global supplier development considering risk factors using fuzzy extended AHP-based approach

Global supplier development is a multi-criterion decision problem which includes both qualitative and quantitative factors. The global supplier selection problem is more complex than domestic one and it needs more critical analysis. The aim of this paper is to identify and discuss some of the important and critical decision criteria including risk factors for the development of an efficient system for global supplier selection. Fuzzy extended analytic hierarchy process (FEAHP) based methodology will be discussed to tackle the different decision criteria like cost, quality, service performance and supplier's profile including the risk factors involved in the selection of global supplier in the current business scenario. FEAHP is an efficient tool to handle the fuzziness of the data involved in deciding the preferences of different decision variables. The linguistic level of comparisons produced by the customers and experts for each comparison are tapped in the form triangular fuzzy numbers to construct fuzzy pair-wise comparison matrices. The implementation of the system is demonstrated by a problem having four stages of hierarchy which contains different criteria and attributes at wider perspective. The proposed model can provide not only a framework for the organization to select the global supplier but also has the capability to deploy the organization's strategy to its supplier.     

Critical success factors of medical technology supply chains

This paper investigates Critical Success Factors that affect the performance of organizations involved in Medical Technology supply chains (MTSCs) in Germany. The Medical Technology sector in Germany is considered an innovative, fast-growing and promising industry, being third behind the USA and China as the biggest market in the world, worth 29.9 billion euros in 2017. MTSCs in this country are under pressure from health service funding and cheaper imports, primarily from China. Consequently, supply chain success is of high importance and OEM operational improvements are critical. This exploratory study involved a multiple case study approach where 15 OEMs within German MTSCs were investigated. Following within-case and cross-case analysis, empirical results led to the development of testable propositions, which constitute a foundation for further research investigation. The findings show that there are six, prioritized Critical Success Factors for MTSCs that include sales and operations planning, product development process and quality and compliance. These findings challenge existing assumptions about Critical Success Factors within MTSCs, providing practitioners with strategies showing that re-prioritized CSFs should improve the operational performance of OEMs.     

Intelligence gathering for decision making

Empirical studies of decision making seldom consider the intelligence gathering activities required for decision making. In an attempt to fill this void, this study set out to identify and assess some of the key steps in gathering intelligence, considering the difficulty of the decision and available resources. The study found performance gapping and premising to be crucial activities and explored how each is carried out. A variety of premising and gapping tactics were uncovered, with some having better success than others. These tactics were found to influence the search approach selected to uncover alternatives and the success of the resulting decision. The best results were noted when search efforts are guided by needs documented with a quantitative performance gap; and when formal search or negotiation is used to identify alternatives. These findings hold for decisions that have high and low difficulty and for those with high and low resource support. The implications of these findings for decision makers and decision making are discussed.     

Linking IT Applications with Manufacturing Strategy: An Intelligent Decision Support System Approach

Research has indicated the importance of matching Information Technology (IT) applications or manufacturing systems with the competitive strategy of a company. Selection of the right type of IT application is, however, a challenging task. When a company with a given dominant process structure emphasizes two or more competitive priorities, such as quality, product flexibility, etc., an unaided manager faces a complex decision problem in choosing from alternative IT applications available in the areas of product design through distribution. In this paper, we develop an Intelligent Decision Support System (IDSS) to assist managers with assessment of the relative importance of competitive priorities in their organization, evaluation of the fit between the competitive priorities and their dominant process structure, and identification of the IT applications that are consistent with both the competitive priorities and the process structure. The IDSS is comprised of an interactive user interface, a knowledge database, a decision model, and a Knowledge-Based System (KBS) that was developed using the 1st Class KBS shell. Validation of the system illustrates that its performance is as good as the human expert, and it has the potential to facilitate effective and swift decision making in the selection of appropriate IT applications that best match an organization's manufacturing strategy. The choice and use of the right type of IT application should provide a company with a competitive edge.     

Narratives of Success and Failure in Systems Development

This paper explores a narrative perspective on 'success' and 'failure' in computer systems development. Organizational narratives can be seen as sense-making devices and as having a purposive aspect in the ways in which they evolve and change and influence behaviour. Narratives like success and failure in particular can be seen as persuasive rhetorics used in legitimizing particular courses of action. The narrative approach challenges more accepted notions, particularly rationalist views that see computer success/failure as outcomes brought about by simple causation. It also reveals the limitations of process models of IT success/failure, though these stress a more complex form of decision making around IT. In the paper, these issues are explored in contrasting projects in financial services firms. In two case studies, computer success and failure emerge not as discrete conditions, but as interacting themes employed by organizational members in response to the circumstances they confront. The corporate capacity to build success out of failure, and to distance the new from the old, discriminated between successful and unsuccessful projects.