品牌危机中网络从众情景表征对危机信息分享行为拉动效应影响研究

网络媒体的广泛使用及其信息碎片化等特征，使得品牌危机出现后用户对危机信息的分享行为存在明显从众效应。为了掌握品牌危机信息分享行为的从众因素及其作用机理，并制定有效的监控防范策略，本文基于拉动效应视角对网络空间中从众情景表征与品牌危机信息分享行为的脉冲响应及边际影响进行研究。以国内发展较为成熟的新浪微博作为网络平台研究样本，选取了2010年至2019年间所发生的具有较大影响力的66个涵盖食品、药品等七个行业品牌的危机事件作为品牌危机信息来源，运用官方API及网络爬虫法进行数据采集，获得关于转发总数、评论总数及转发量和评论量维度上的有效数据376492组。采用向量自回归(VAR)及状态空间模型(Sspace)对从众情景表征与品牌危机信息分享行为之间脉冲响应及边际影响进行分析。研究发现：(1)网络空间中从众情景表征与信息分享行为存在的显著正向因果关系；(2)从众情景表征对评论行为较之对转发行为的滞后影响更为明显，但对转发行为的滞后性较长，即存在长尾效应；(3)信息转发总数较之于评论总数对用户的转发行为的影响力更大，信息评论总数较之于转发总数对用户的评论行为的影响力更大，即用户对同类行为的从众具有同类效应；(4)不同领域间及不同年份间的品牌危机信息分享行为的情景从众效应存在结构性差异。通过模型建构与分析，表明品牌危机中网络从众情景表征对危机信息分享行为具有长尾波动效应，这可为网络用户从众行为的判别、分类及应对提供理论基础，从而防范从众情景表征促进转发及评论分享行为而导致危机信息的迅速扩散和舆情风险形成。     

Psychological Determinants of Reactions to Food Risk Messages

In recent years, European countries have witnessed a number of food crises such as dioxin-contaminated chicken, foot-and-mouth disease, and BSE. In such cases, food might be contaminated by microorganisms or chemicals that could pose a risk to the consumer. These cases attract media attention and might instigate the consumer to reduce the consumption of the allegedly contaminated products. Although a decline in consumption of (potentially) contaminated products has been observed, it is not yet clear what determines the individual's reaction to food risk messages. To study the psychological determinants of the reaction to food risk messages, a survey was conducted in the Netherlands (n= 280). Subjects had to imagine two situations involving chicken contamination and report how they would react behaviorally if this situation occurred. Risk perception, affective response, perceived susceptibility to foodborne disease, self-efficacy, outcome expectation, trust, experience with foodborne disease, and need for information were also assessed. It was found that 60% of the subjects would allegedly avoid the risks by not consuming chicken for a while and approximately 60% would seek additional information. Risk avoidance was significantly related to information seeking and the psychological determinants, especially risk perception, affective response, need for information, perceived susceptibility to foodborne disease, and trust. Seeking information was also significantly related to risk perception, affective response, need for information, susceptibility to foodborne disease, and trust, but to a lesser degree. A model describing the relationships between the variables was tested using AMOS. Results are presented and implications are discussed.     

预测信息分享对制造商开通直销渠道的影响

研究了零售商预测信息分享对制造商渠道结构选择的影响.运用不完全信息动态博弈分别建立了单渠道和双渠道供应链决策模型,得到了贝叶斯均衡的渠道价格和各方最优期望利润.研究发现当零售商的需求预测精度比较低时,制造商应当开通直销渠道.零售商没有动机将预测信息与制造商分享.设计了一个信息分享补偿机制使得零售商能自愿分享其私有信息.在信息分享补偿机制下,虽然制造商为获取零售商预测信息付出了成本,但是依然有动机开通直销渠道.     

The Effects of Sharing Upstream Information on Product Rollover

The process of introducing new and phasing out old products is called product rollover. This paper considers a periodic‐review inventory system consisting of a manufacturer and a retailer, where the manufacturer introduces new and improved products over an infinite planning horizon using the solo‐roll strategy. We consider two scenarios: (1) the manufacturer does not share the upstream information about new‐product introduction with the retailer and (2) the manufacturer shares the information. For each scenario, we first derive the decentralized ordering policy and the system‐optimal ordering policy with given cost parameters. We then devise an optimal supply chain contract that coordinates the inventory system. We demonstrate that when the inventory system is coordinated, information sharing improves the performance of both supply chain entities. However, this may not be true if the inventory system is not coordinated. We also show that under the optimal contract, the manufacturer has no incentive to mislead the retailer about new‐product information in the information‐sharing model. When demand variability increases, information sharing adds more benefits to the coordinated supply chain. Our research provides insights about coordinating product, financial, and information flows in supply chains with product rollover.     

考虑策略型消费者的在线零售商库存信息披露及联合定价、库存决策模型

在两期销售环境下,研究了面向策略型消费者的在线零售商库存信息披露及联合定价、库存决策问题。考虑在线零售商库存信息共享和隐藏两种库存披露策略,构建了在线零售商两期销售利润模型。通过分析消费者的购买行为,讨论了在具有策略型消费者的市场中,在线零售商应如何选择库存信息披露策略,以及如何制定最优定价和库存决策。在此基础上,分析了相关参数对在线零售商决策及利润的影响。研究结果表明,在线零售商的最优定价及库存决策受消费者估值折扣系数和第二期定价策略的影响。特别地,当在线零售商选择第一期缺货时,更倾向于共享其库存水平信息;当在线零售商选择第二期缺货或者两期均不缺货时,消费者估值折扣系数存在一个阈值,当低于该阈值时,在线零售商会选择隐藏库存水平信息,当高于该阈值时,在线零售商会选择共享库存水平信息。     

基于策略性竞争博弈的供应链信息共享策略

在供应链成员的市场信息以及成本非对称的情形下,讨论两个终端企业（一个自产自销,一个从上游批发产品）,在供应链中信息共享策略的方案,包括：信息优势企业如何根据市场需求情况确定是否信息共享（若是,则如何共享）;信息劣势企业如何根据对方透露出的市场信息来决策订货量;上游供应链如何决策批发价,从而控制整个供应链的博弈态势,使下游销售商在竞争中更为主动。经过研究发现,低市场类型时,自产自销商乐于共享信息,使竞争对手摄于低迷的市场状况从而降低订货量;在高市场类型且市场波动较小时自产自销商依然选择共享,在乐观的市场条件下表明自己的竞争优势,从而一定程度上威摄入侵者;而市场波动较大时,由于信息共享的额外收益不足以抵消信息共享需付出的额外成本,从而选择不共享信息。     

Food Risks on the Web: Analysis of the 2017 Fipronil Alert in the Italian Online Information Sources

In the summer of 2017, several European Union Member States were involved in a food alert caused by the presence of fipronil pesticide residues in chicken eggs. The food alert became a major news and received wide coverage both in the mass media and on the Internet. This article describes a study that analyzed how the Italian online information sources represented the fipronil alert, using web monitoring techniques and both manual and automatic content analysis methods. The results indicate that the alert was amplified because general news media could represent the alert within the frame of a political scandal, and because different social actors exploited the case. However, online information sources correctly communicated that the risks for consumers were low, reporting mainly what was officially communicated by the Italian health authorities. The study provides empirical evidence on how the online information sources represent food risks and food alerts and offers useful indications for health authorities in charge of the public communication of food risks.     

Consumer Responses to Integrated Risk‐Benefit Information Associated with the Consumption of Food

The risk analysis of the health impact of foods is increasingly focused on integrated risk‐benefit assessment, which will also need to be communicated to consumers. It therefore becomes important to understand how consumers respond to integrated risk‐benefit information. Quality‐adjusted‐life‐years (QALYs) is one measure that can be used to assess the balance between risks and benefits associated with a particular food. The effectiveness of QALYs for communicating both positive and negative health effects associated with food consumption to consumers was examined, using a 3 × 2 experiment varying information about health changes in terms of QALYs associated with the consumption of fish (n = 325). The effect of this information on consumer perceptions of the usefulness of QALYs for describing health effects, on risk and benefit perceptions, attitudes, and intentions to consume fish was examined. Results demonstrated that consumers perceived QALYs as useful for communicating health effects associated with food consumption. QALYs communicated as a net effect were preferred for food products associated with negative net effects on health, while separate communication of both risks and benefits may be preferred for food products associated with positive or zero net health effects. Information about health changes in terms of QALYs facilitated informed decision making by consumers, as indicated by the impact on risk and benefit perceptions as intended by the information. The impact of this information on actual food consumption choices merits further investigation.     

Adolescents’ and Young Adults’ Online Risk Taking: The Role of Gist and Verbatim Representations

Young people are exposed to and engage in online risky activities, such as disclosing personal information and making unknown friends online. Little research has examined the psychological mechanisms underlying young people's online risk taking. Drawing on fuzzy trace theory, we examined developmental differences in adolescents’ and young adults’ online risk taking and assessed whether differential reliance on gist representations (based on vague, intuitive knowledge) or verbatim representations (based on specific, factual knowledge) could explain online risk taking. One hundred and twenty two adolescents (ages 13–17) and 172 young adults (ages 18–24) were asked about their past online risk‐taking behavior, intentions to engage in future risky online behavior, and gist and verbatim representations. Adolescents had significantly higher intentions to take online risks than young adults. Past risky online behaviors were positively associated with future intentions to take online risks for adolescents and negatively for young adults. Gist representations about risk negatively correlated with intentions to take risks online in both age groups, while verbatim representations positively correlated with online risk intentions, particularly among adolescents. Our results provide novel insights about the underlying mechanisms involved in adolescent and young adults’ online risk taking, suggesting the need to tailor the representation of online risk information to different age groups.     

Too Scared or Too Capable? Why Do College Students Stay Away from the H1N1 Vaccine?

Although college students were among the populations that had the highest frequency of infection for H1N1 influenza, only 8% of them received H1N1 vaccine this past flu season nationwide. During the peak of this pandemic, information about H1N1 vaccine was widely available. However, knowledge test and behavioral data indicated that most college students were not equipped with basic facts about H1N1 and the H1N1 vaccine. To investigate socio‐psychological factors that might have deterred this high‐risk population from learning about and getting the H1N1 vaccine, this study tested the utility of a risk information seeking model in addressing this health communication problem. Data collected from an online survey of 371 college students showed that respondents seemed to overestimate how much they knew about the vaccine. Risk information seeking, however, positively influenced their intentions to get the vaccine. Results suggested that to communicate effectively to this population, it is important to emphasize the difference between perceived knowledge and actual knowledge, monitor emotional responses to potential risks, and promote getting flu vaccination as a socially desirable behavior.     

Using Real‐Time Decision Tools to Improve Distributed Decision‐Making Capabilities in High‐Magnitude Crisis Situations*

Multi‐organizational collaborative decision making in high‐magnitude crisis situations requires real‐time information sharing and dynamic modeling for effective response. Information technology (IT) based decision support tools can play a key role in facilitating such effective response. We explore one promising class of decision support tools based on machine learning, known as support vector machines (SVM), which have the capability to dynamically model and analyze decision processes. To examine this capability, we use a case study with a design science approach to evaluate improved decision‐making effectiveness of an SVM algorithm in an agent‐based simulation experimental environment. Testing and evaluation of real‐time decision support tools in simulated environments provides an opportunity to assess their value under various dynamic conditions. Decision making in high‐magnitude crisis situations involves multiple different patterns of behavior, requiring the development, application, and evaluation of different models. Therefore, we employ a multistage linear support vector machine (MLSVM) algorithm that permits partitioning decision maker response into behavioral subsets, which can then individually model and examine their diverse patterns of response behavior. The results of our case study indicate that our MLSVM is clearly superior to both single stage SVMs and traditional approaches such as linear and quadratic discriminant analysis for understanding and predicting behavior. We conclude that machine learning algorithms show promise for quickly assessing response strategy behavior and for providing the capability to share information with decision makers in multi‐organizational collaborative environments, thus supporting more effective decision making in such contexts.     

供应链中纵向信息获取和横向信息共享策略研究

研究由一个制造商和两个零售商组成的二级供应链中,零售商之间的横向信息共享策略和制造商的信息获取以及最优定价问题。在模型中,制造商同时为两家零售商提供等价商品,零售商向消费者销售商品且进行价格竞争。以Bertrand博弈为研究手段,求解了零售商的均衡销售价格、订货量决策和信息共享策略,制造商的最大利润和最优批发价格,以及供应链利润。分析比较了在制造商不同的信息获取策略下,零售商、制造商和供应链的利润。研究表明,零售商之间完全信息共享始终为占优策略。但制造商获取下游信息时会使得自身利润增加,零售商利润减少,因此零售商不会主动把信息共享给制造商。考虑到下游的边界均衡解,供应链的利润变化还与市场的不确定性和产品的替代性有关。当产品替代性较高或产品替代率较低且市场的不确定性处于中间水平时,制造商获取信息后供应链利润增加,此时制造商可以用部分增加的利润成功购买零售商信息。该模型为上游制造商提供了最优定价和信息获取策略,也为下游零售商提供了求解自身最优销售价格、订货量和信息共享决策的方法。     

Product Quality Risk Perceptions and Decisions: Contaminated Pet Food and Lead‐Painted Toys

In the context of the recent recalls of contaminated pet food and lead‐painted toys in the United States, we examine patterns of risk perceptions and decisions when facing consumer product‐caused quality risks. Two approaches were used to explore risk perceptions of the product recalls. In the first approach, we elicited judged probabilities and found that people appear to have greatly overestimated the actual risks for both product scenarios. In the second approach, we applied the psychometric paradigm to examine risk perception dimensions concerning these two specific products through factor analysis. There was a similar risk perception pattern for both products: they are seen as unknown risks and are relatively not dread risks. This pattern was also similar to what prior research found for lead paint. Further, we studied people's potential actions to deal with the recalls of these two products. Several factors were found to be significant predictors of respondents’ cautious actions for both product scenarios. Policy considerations regarding product quality risks are discussed. For example, risk communicators could reframe information messages to prompt people to consider total risks packed together from different causes, even when the risk message has been initiated due to a specific recall event.     

供应链信息管理研究现状及展望

供应链信息管理问题已涉及的研究范围包括供应链上信息流特点的研究,信息分类的研究,牛鞭效应的存在、成因及弱化措施的研究,牛鞭效应以外的其它类型信息失真的研究,由信息失真引起的信息风险问题的研究,以及利用信息共享相关技术支持解决信息管理问题的研究等。对供应链上的信息分类、信息失真、信息风险和信息共享等信息管理问题的国内外研究成果进行了全面的回顾和总结。通过对供应链上信息管理问题的研究方法进行的分析和总结,针对供应链中普遍存在的信息管理问题指出了进一步研究的方向。     

Quality of Service Based Pricing Schemes for Content Sharing in Peer‐to‐Peer Networks

In this paper, we study quality‐of‐service (QoS) based pricing schemes that serve as incentive mechanisms to induce sharing behaviors in Peer‐to‐Peer (P2P) networks. We incorporate operational QoS metrics into users’ utility functions and demonstrate how they affect individual users’ content sharing decisions. Using a game‐theoretic model, our study reveals how organizations respond to the changes of operational QoS metrics in their design of pricing schemes for various business objectives at different stages of network evolution. Our results show that a higher upload capacity can foster rational sharing to start when the network is small; however, it also discourages sharing behaviors when the network becomes large. In order to induce a socially optimal behavior, a pricing scheme will not charge users for requesting content while compensating them for sharing content. Such compensation is found to increase faster with the network size when the network is large. In order to maximize the profit of a monopolistic provider, however, a pricing scheme will charge content requests with a positive price while providing less compensation to sharing users compared to the socially optimal scheme. When the network size is small, such compensation can be even negative, which implies that a monopolistic provider discourages content sharing when the network is small, but encourages it when the network becomes larger. In addition, we find that more information about peer upload capacity discourages peers to share.     

互补型闭环供应链的收益共享与成本共担契约协调优化

互联网平台开放、协作和分享的特点改变了传统的商业模式。如何将互联网思维与传统产业相融合,理论界和实业界正在进行理论探索和模式实践,突破线上平台商和线下渠道服务商界限以提高服务效率,解决线上平台服务和逆向回收难的瓶颈。本文针对单一线上平台商-单一线下渠道服务商的闭环供应链系统,探讨双方如何在正向供应链进行收益共享、逆向供应链进行渠道成本分担情境下的产品定价和服务优化决策。通过对比收益共享模型和收益共享-成本共担模型发现,线上平台商将部分收益分给线下服务商的同时,如果能分担线下渠道服务建设投入,将更有利于逆向回收和服务商逆向渠道服务水平的提高。最后,还通过数值分析,验证了分成分担比例对平台商和服务商决策的影响,以及对各决策变量的影响关系机理。     

存在竞争性制造商的集团采购供应链需求预测信息的共享与激励

针对两个竞争性制造商通过集团采购组织(GPO)采购部件时,是否向GPO共享需求预测信息的激励问题,考虑各制造商拥有有限信息、共享部分信息、基于产量竞争的情形,通过建立博弈模型,分析了竞争强度、信息精度和市场波动对信息共享价值的影响,进而提出了信息共享激励策略。研究表明:信息共享能够协调制造商间的竞争,当且仅当竞争强度超过某阈值时,信息共享能够增加供应链的系统预期利润,此时,用两部制补偿协议可激励制造商完全共享信息;当竞争强度和市场波动均较大时,通过信息共享激励,分散式决策能够实现比集中式决策更大的系统预期利润。最后,通过算例对研究结论进行了直观考察和说明。     

Strategic Consumer Cooperation in a Name‐Your‐Own‐Price Channel

Supplier reluctance to openly advertise highly discounted products on the Internet has stimulated development of “opaque” name‐Your‐Own‐Price sales channels. Unfortunately (for suppliers), there is significant potential for online consumers to exploit these channels through collaboration in social networks. In this paper, we study three possible forms of consumer collaboration: exchange of bid result information, coordinated bidding, and coordinated bidding with risk pooling. We propose an egalitarian total utility maximizing mechanism for coordination and risk pooling in a bidding club and describe characteristics of consumers for whom participation in the club makes sense. We show that, in the absence of risk pooling, a plausible bidding club strategy using just information exchange gives almost the same benefits to consumers as coordinated bidding. In contrast, coordinated bidding with risk pooling can lead to significantly increased benefits for consumers. The benefits of risk pooling are highest for consumers with a low tolerance to risk. We also demonstrate that suppliers that actively adjust for such strategic consumer behavior can reduce the impact on their businesses and, under some circumstances, even increase revenues.     

INFORMATION SHARING IN COMMON AGENCY: WHEN IS TRANSPARENCY GOOD?

When should principals dealing with a common agent share their individual performance measures about the agent's unobservable effort for producing a public good? In a model with two principals who offer linear incentive schemes, we show that information sharing always increases total expected welfare if the principal who is less informed about the agent's effort also cares more about the agent's output. If the less‐informed principal cares somewhat (but not too much) less than the other principal about the agent's output, information sharing reduces total expected welfare. In our model the efficient information regime emerges as an equilibrium outcome. (JEL: D82, D86, M52)     

Stochastic Optimal Control for Staffing and Backlog Policies in a Two‐Stage Customized Service Supply Chain

Motivated by an oilfield services industry case study, we investigate the dynamic behavior of customized service supply chains by developing a two‐stage serial staffing model. Each stage holds no finished goods inventory, but rather only backlogs that can be managed by adjusting staffing levels. We develop optimal control policies to balance backlog costs against hiring and firing personnel costs'assuming shared backlog information—under both centralized and decentralized control. We examine when there is sufficient economic incentive for two completely decentralized stages to begin: (1) to share backlog information without centralizing control, or (2) to completely centralize control. These switching points are determined by the relative service and personnel costs of the two stages. From these results, we show that decentralizing control in many cases does not materially worsen performance, so long as information is shared. Moreover, in some cases, even sharing information is of only marginal benefit.