Reimagining Nursing Homes: The Art of the Possible

Long-term care (LTC) needs to be reconceptualized. The current efforts to reinvent the nursing home perpetuate a flawed model of care. The heritage of the nursing home as the dominant model for LTC needs to be reexamined. The basic LTC building blocks—housing, services, and medical care—can be combined in various ways to meet consumers' needs and preferences. We need innovative solutions that can offer reasonable service while recognizing the value of acceptable risk taking. Modest personal care should not come at the price of surrendering one's autonomy.     

基于数据驱动模式的网络消费者购买行为特点及算例探讨

基于Internet的网络营销虚拟世界及其烟波浩淼的网上消费数据,网上消费者购买行为特点的研究模式与传统营销比较具有迥然不同的特点。文章将消费者购买行为特点的研究模式归纳成三类:经验驱动模式、理论驱动模式、数据驱动模式,并通过比较指出数据驱动模式最适用于网上消费者的购买行为特点分析。为应对互联网上庞大的数据集和提高识别效率,尝试改进了传统的SOM神经网络,并以之作为数据驱动工具对网上消费者的购买行为特点进行算例分析,运算结果具稳定健壮性。数据驱动模式用于网上消费者购买行为特点的研究是一种比较新颖的思路和方法,其有助于商家和消费者博弈双赢状态达成Pareto均衡最优。     

企业网络口碑推荐的反联盟博弈分析

构建企业、竞争对手、网络消费者三方博弈模型,分析三者之间的博弈及其利益的得失,进而分析网络口碑负面推荐形成的原因和机理。研究表明: 竞争对手与网络消费者之间具有共同的利益,联盟动力较强,二者的联盟是企业网络口碑负面推荐产生的主要原因;打破竞争对手与网络消费者之间联盟的根本是降低二者选择联盟策略的收益,压缩其博弈空间。     

消费者对农村零售业态满意度及影响因素分析——基于湖南省6县市调查数据

从产品、价格、服务、环境、商家位置和诚信等6个方面选择19个指标构建农村消费者对农村零售业态满意度的指标体系,基于湖南省6县市613位农村消费者的调查数据,分析了农村消费者对杂货店、中小型自选超市、专业店、集贸市场等农村四类零售业态的满意度。采用排序Probit模型进行实证检验各要素在不同业态间对农村消费者满意度的影响程度及其差异,结果表明：价格因素的影响程度均较大,但农村消费者越来越关心产品的质量、购物的便捷性以及相应的服务。     

国外企业社会责任对消费者购买意向影响研究综述

国外学者对企业社会责任(CSR)影响消费者购买意向的研究,主要是从下列三个方面展开的:一是结合企业内部相关信息,包括企业形象和声誉、伦理道德、企业能力、企业绩效和产品信息等;二是结合消费者特征,包括消费者的个体和群体特征、消费者主观维度;三是结合CSR具体内容及属性,包括CSR的信息来源、数量和传播途径等.研究的不足则主要表现在较少考虑行业特征、很少涉足影响的程度、未形成完整的理论体系和实用的研究模型等,这是在今后研究中应加以改进的地方.     

A Critical Review of Family Caregiving of Mental Health Consumers in Hong Kong

ABSTRACT

This paper is a critical review on the family caregiving of mental health consumers in Hong Kong. The writer has a brief review on related studies of family caregiving of mental health consumers. In comparing with those in the U.K. and the U.S.A., family caregivers of mental health consumers in Hong Kong are lonely, stigmatized and unsupported by mental health services and members in the community.     

消费者网络信息可信度感知影响因素的实证研究

为了了解消费者对网上商品信息的可信度评价及其影响因素,采用了相关分析、结构方程模型等分析方法对通过调查表收集到的数据进行统计分析。研究结果表明,消费者对网上信息的可信度评价影响着消费者对网络信息的使用:消费者最信任的网络信息来源是网上中性信息,即来自综合或专业网站上的相关产品新闻报道、行业调查报告等信息,最不信任的是来自网络广告的信息:消费者对网上信息信任度与网络使用、网络知觉有用性、网络知觉易用性以及信任倾向正相关,与消费者的网络依赖程度无关。     

Revenue Management with End‐of‐Period Discounts in the Presence of Customer Learning

Consider a firm that sells identical products over a series of selling periods (e.g., weekly all‐inclusive vacations at the same resort). To stimulate demand and enhance revenue, in some periods, the firm may choose to offer a part of its available inventory at a discount. As customers learn to expect such discounts, a fraction may wait rather than purchase at a regular price. A problem the firm faces is how to incorporate this waiting and learning into its revenue management decisions. To address this problem we summarize two types of learning behaviors and propose a general model that allows for both stochastic consumer demand and stochastic waiting. For the case with two customer classes, we develop a novel solution approach to the resulting dynamic program. We then examine two simplified models, where either the demand or the waiting behavior are deterministic, and present the solution in a closed form. We extend the model to incorporate three customer classes and discuss the effects of overselling the capacity and bumping customers. Through numerical simulations we study the value of offering end‐of‐period deals optimally and analyze how this value changes under different consumer behavior and demand scenarios.     

Dynamic Competition With Random Demand and Costless Search: A Theory of Price Posting

This paper studies a dynamic model of perfectly competitive price posting under demand uncertainty. Firms must produce output in advance. After observing aggregate sales in prior periods, firms post prices for their unsold output. In each period, the demand of a new batch of consumers is randomly activated. Existing customers who have not yet bought and then new customers arrive at the market in random order, observe the posted prices, and either purchase at the lowest available price or delay their purchase decision. We construct a sequential equilibrium in which the output produced and its allocation across consumers is efficient. Thus consumers endogenously sort themselves efficiently, with the highest valuations purchasing first. Transaction prices in each period rise continuously, as firms become more optimistic about demand, followed by a market correction. By the last period, prices are market clearing.     

网络消费者购买生鲜行为的影响因素研究——以福州市场为例

对福州生鲜超市市场进行问卷调查和数据分析,筛选出网络消费者在购买生鲜商品过程中主要考虑的因素,并通过传统生鲜市场营销环境与网络背景下的生鲜超市营销环境对比,以及福州本土市场中,跨国零售集团与本土零售业在生鲜经营方面管理的异同,探索适应网络消费者主体购买需要的生鲜商品的经营管理模式,提出可操作性的对策。