基于规则的客户关系管理系统建模方法

客户关系管理系统(CRM)是提高企业核心竞争力的有力武器。以工作流和过程建模技术为基础,研究CRM系统的建模,是CRM系统的建立和顺畅运行的关键。因此,将动态过程建模的思想引入CRM系统的建模过程中,按照逐层分解的建模方式来简化系统的复杂性,并采用事件驱动的、基于扩展业务规则的方法进行CRM系统的过程建模和系统性能评价,是针对CRM系统进行建模的有效手段。通过以上方法,可以建立出全面支持CRM系统运行、监控、仿真和性能评价的过程模型。根据该方法建立的CRM系统的模型经过仿真实验和企业实际应用,证明具有良好的应用效果。     

制造业设备维护与管理的相对有效性评估

在设备维护与管理的评估中引入数据包络分析,以此为核心构建了设备维护与管理相对有效性的评估方法。该方法在系统功能建模的基础上,全面分析了设备维护与管理作为服务系统的投入与产出构成,以数据包络分析为计算模型完成了设备维护与管理有效性的评估。该方法满足了设备维护与管理评估全面性和客观性的要求,其有效性和可信度通过在某石化企业的应用得到了验证。     

基于工作流的企业业务过程集成建模方法

工作流管理是一种对业务过程进行支持、控制、监视和优化的先进工具. 将生产制造过程 BOM和Petri 网技术应用于企业业务过程,对于相关定义、建模分析以及从BOM到Petri 网的映 射实现算法进行了说明;对基于BOM- Petri 的建模方法进行了扩展优化;最后结合算法进行了 仿真研究.     

Two phase parametric and probabilistic NPV calculations, with possible deferral of disposal of UK nuclear waste as an example

This paper illustrates the value of several particular features of a first phase parametric approach to discounted cash flow (DCF) decision analysis when significant uncertainty is involved. It also illustrates the value of second phase probabilistic approaches to selected parameters for five quite different example reasons. The most controversial example reason concerns the discount rate. The particular example used to illustrate both phases may stimulate general interest because of the important issues involved, but it is argued that the two phase approach as a whole has a wide range of applications for decisions large and small.     

The impact of supply chain management practices on competitive advantage and organizational performance

Effective supply chain management (SCM) has become a potentially valuable way of securing competitive advantage and improving organizational performance since competition is no longer between organizations, but among supply chains. This research conceptualizes and develops five dimensions of SCM practice (strategic supplier partnership, customer relationship, level of information sharing, quality of information sharing, and postponement) and tests the relationships between SCM practices, competitive advantage, and organizational performance. Data for the study were collected from 196 organizations and the relationships proposed in the framework were tested using structural equation modeling. The results indicate that higher levels of SCM practice can lead to enhanced competitive advantage and improved organizational performance. Also, competitive advantage can have a direct, positive impact on organizational performance.     

A Macro-Economic Framework for Evaluation of Cyber Security Risks Related to Protection of Intellectual Property

The article is based on the premise that, from a macro-economic viewpoint, cyber attacks with long-lasting effects are the most economically significant, and as a result require more attention than attacks with short-lasting effects that have historically been more represented in literature. In particular, the article deals with evaluation of cyber security risks related to one type of attack with long-lasting effects, namely, theft of intellectual property (IP) by foreign perpetrators. An International Consequence Analysis Framework is presented to determine (1) the potential macro-economic consequences of cyber attacks that result in stolen IP from companies in the United States, and (2) the likely sources of such attacks. The framework presented focuses on IP theft that enables foreign companies to make economic gains that would have otherwise benefited the U.S. economy. Initial results are presented.     

自组织建模方法和GDP增长模型研究

经济系统的复杂性决定了经济变动及影响因素解释的困难性。本文阐述了一种经济系统复杂性研究的有效方法-自组织建模方法,同时应用此方法建立一个解释我国GDP增长的自组织模型,分析影响我国经济增长的主要因素,并在此基础上提出相应的对策思路。     

文化塑校,以文化人：地方本科高校文化建设刍议

地方本科高校的文化建设从目标而言就是“文化塑校”,就是要以校园特色文化塑造学校的品牌形象,全面提升办学层次。地方本科高校文化建设的核心是“以文化人”,就是要以优秀的校园文化潜移默化地影响人的思想意识与言行举止,从而实现“以德育人、以文化人”的大学功能。按照“文化塑校”的战略,凝炼大学的育人文化,实现校园文化的“以文化人”功能,需要传承校史的根的文化、弘扬校训的励志文化、彰显校友的创业文化和优化校园的环境文化。