老字号品牌价值共创机理及对策研究——基于服务主导逻辑视角

将服务主导逻辑的思维范式引入老字号企业中来,结合消费文化和社会情景价值理论探讨该领域中品牌价值的共创机理,基于理论假设构建研究框架。以北京、上海、福建三个地区的不同行业老字号品牌企业为实证研究对象,对企业员工和消费者进行访谈和问卷调查。通过修正的初始量表,基于PLS-SEM方法对收集的309份有效问卷调查数据应用SPSS22.0和Smart PLS2.0进行分析,验证消费者情感价值共创的中介作用及互联网媒介交互的调节作用。分析结果表明,消费者与老字号企业共同创造价值,历史悠久的老字号品牌企业关注基于互联网媒介下不同利益相关者的互动和协同才能创造品牌价值共创的最理想点,最后为老字号品牌管理提供有益的建议和应对策略。     

Open spaces for dialogue promoting mental health as a social work education methodology

ABSTRACT

The authors discuss service user involvement as a key approach regarding training of social workers. In many European Union countries this is a stable practice with a lengthy tradition in research and application. However, in Poland it is almost entirely absent and marginalized. This article presents the results of a participatory action research project conducted at the Institute of Sociology of the Jagiellonian University in Krakow, the objective of which was to identify and critically analyze the key substantive and formal aspects of training of social workers with the participation of individuals with experience of mental illness. This research project adopted an open approach to cognizing reality based on qualitative co-participatory methods. In the conclusion, the authors emphasize that the fundamental criterion for the success of this particular form of training is voluntary and differentiated participation of students—both in the role of people sharing their own experience and as learners—as well as shaping a culture of open dialogue, educational alliances of recognition and recovery, the foundation of which is axiological experience.     

The service system challenges of work with juvenile justice involved young people in the Hunter Region,Australia

Current policies suggest that collaborative approaches are core to working effectively with juvenile justice involved young people. However, there is little research examining the workings of multi‐agency and collaborative endeavours in this field, or the experiences of the human service workers facilitating these connections. This paper reports on qualitative research that resulted from the Juvenile Justice and Education Equity in the Hunter Region project. Thirty‐eight human service workers were interviewed about their perceptions of the workings, strengths and challenges of the service system that supports young people who come into contact with the Children's Court in the Lower and Upper Hunter regions of New South Wales. Data analysis revealed three key themes related to (1) service gaps, cycles and maelstrom; (2) pursuing authentic service engagement; and (3) insider–outsider dynamics in service provision. Findings are discussed in relation to emerging practice and research agendas.     

带工期指派的产品服务系统订单随机调度问题研究

针对由一个制造工厂和多个区域服务中心组成的服务型制造企业，研究了考虑生产时间和服务时间均具有随机性且工期可指派的产品服务系统（PSS）订单调度问题。首先以最小化订单提前、误工和工期指派费用的期望总额为目标构建问题的优化模型，然后分析目标函数近似值的最优性条件，据此提出加权最短平均生产时间排序规则，并结合该规则与插入邻域局部搜索设计了启发式算法对问题进行求解，最后通过数值仿真验证算法的可行性和有效性。研究表明，提前费用偏差对PSS订单调度与工期指派决策的影响很小，因此企业管理者无需准确估计库存费用也能制定出比较有效的PSS订单调度策略；而工期指派费用偏差对决策结果的影响非常大，因此企业管理者在决策时必须谨慎估计该项费用。     

1981—2014年中国资本服务流量测算——基于截断正态退役分布和几何役龄效率剖面

通过梳理资本核算理论框架,结合中国实际情况测量了1981-2014年资本服务流量。资本分类、组合役龄效率-退役剖面计算、资本回报率确定和初始单位效率生产性资本存量估计等方面与既有研究有所不同。测量结果表明:按照1990年不变价格,各类资本服务流量呈增加趋势,其中无形资产服务流量前期较为波动;设备类服务流量增速最高;总资本服务增长率前期呈V型后期呈倒U型,与GDP增速变动不一致,整体来看前者高于后者;比较发现测量结果高于其它研究,差距先收敛后扩大。     

Access to justice for Aboriginal People in the Northern Territory

This article discusses research in the Northern Territory on Aboriginal civil and family law needs. It is based on focus group discussions and interviews with legal services providers and other associated organisations. The article argues that key areas of legal need involve discrimination, housing, child protection, social security, credit/debt and consumer law problems. It further argues that welfare conditionality, particularly as embodied in the NT Intervention and subsequent Stronger Futures policies, has exacerbated the need for legal assistance and advocacy for Aboriginal people.     

平等服务和个性化信息服务——高校创建新型图书馆的两个核心理念

给读者提供平等的信息服务是现代图书馆首要的核心理念。现代网络信息技术恰好为个性化服务提供了方便。个性化服务需要图书馆员付出许多特殊的劳动,为保持服务平等性的纯洁,可采取适当对其提供了特殊服务的读者用服务收费的办法来实现平等服务的宗旨,以取得与普通读者平等的待遇,从而实现平等服务和个性化服务的两全其美。     

三种运营模式下O2O外卖服务供应链质量努力策略研究

O2O外卖作为"互联网+"时代下的新型餐饮模式，日益受到人们的关注。本文研究的O2O外卖服务供应链由一个O2O外卖平台、一个餐饮商家和一个配送骑手构成。O2O外卖平台决策平台的服务质量努力和服务费用，餐饮商家决策产品价格，骑手决策配送服务质量努力程度，同时会受到来自平台或商家的服务质量激励。通过分析商家配送、平台配送和商家自建平台+配送三种运营模式，分别构建O2O外卖服务供应链成员的利润函数，运用博弈理论，优化得到不同模式下O2O外卖服务供应链成员的最优质量控制策略和最优利润。利用公式推导和对比分析，分别探讨了骑手激励金额上限和市场规模对服务供应链最优策略和最优利润的影响。通过数值仿真，可得结论：服务供应链各成员利润均随着市场规模的增大而增大，随着骑手激励金额上限的增加而先增大后减少。当市场规模较小时，平台配送模式下商家最优利润最大。而当市场规模较大时，商家自建平台+配送模式下商家最优利润最大。     

What makes hybrid insourcing successful: A new public–private partnership model for social welfare services

Outsourcing has been a key policy tool for delivering a range of social services, and regarded as more effective than insourcing or direct government provision. At the same time, it has also caused many delivery issues such as principal‐agent problems, a lack of policy coordination, and poor‐quality welfare services. While the pendulum continues to swing between insourcing and outsourcing, we aim to propose a new public–private partnership model called the “hybrid insourcing model” and examine which factors influence the performance of the model. In South Korea, around 2010, the local government in Namyangju City was the first to implement the “Hope Care Center model,” a kind of hybrid insourcing model, which has been praised for its innovation and widely emulated by central and local governments. Our analysis utilizes data collected between December 2017 and January 2018 from public sector employees and civilian staff in Namyangju and a comparable city, A. From this, we draw a number of implications, both for theory and for policy. We argue that, for public–private partnerships, active cooperation and equality are the biggest factors in contributing to positive performance. These work alongside leaders with a clear vision and with employees' positive attitude.     

Multi-objective optimization in partitioning the healthcare system of Parana State in Brazil

Motivated by a proposal of the local authority for improving the existing healthcare system in the Parana State in Brazil, this article presents an optimization-based model for developing a better system for patients by aggregating various health services offered in the municipalities of Parana into some microregions. The problem is formulated as a multi-objective partitioning of the nodes of an undirected graph (or network) with the municipalities as the nodes and the roads connecting them as the edges of the graph. Maximizing the population homogeneity in the microregions, maximizing the variety of medical procedures offered in the microregions, and minimizing the inter-microregion distances to be traveled by patients are considered as three objective functions of the problem. An integer-coded multi-objective genetic algorithm is adopted as the optimization tool, which yields a significant improvement to the existing healthcare system map of the Parana State. The results obtained may have a strong impact on the healthcare system management in Parana. The model proposed here could be a useful tool to aid the decision-making in health management, as well as for better organization of any healthcare system, including those of other Brazilian States.