A Clash in Perspective? A Study of Worker and Client Perceptions of Social Work

Summary This study explores in a small sample of a worker's own clientswhether clashes in perspective occur between clients and socialworker, and how this is linked with satisfaction and dissatisfaction.Dissatisfied clients did not share a framework with the worker,but felt blamed and criticized by her, and the worker's ownbehaviour at the contract setting stage contributed to this.In contrast, satisfied clients and the worker appeared to havea positive shared perspective of the treatment process.