Using Lean Six Sigma to improve mobile order fulfilment process in a telecom service sector

This study proposes and follows a specific and systematic framework for implementing Lean Six Sigma (LSS) methodology in a telecom company in order to improve customer satisfaction by minimizing the company’s response time to customer requirements. The goal of this study was achieved by utilizing several LSS tools under five phases of the DMAIC methodology. Unlike previous studies in the telecom sector that used only qualitative method, in this study, both qualitative and quantitative methods were utilized to draw meaningful conclusions. As a result of the implementation of the LSS methodology, the average order fulfilment lead time for sales orders (SO) and value-added service (VAS) orders was reduced from 10.3 to 5.9 days and from 1.5 to 0.5 days, respectively. The reduction in lead time resulted in an increase in the sigma level for SO and VAS orders from 0.44 to 1.26 and from 0.73 to 2.66, respectively. These improvements were expected to lead to a financial benefit in savings of over $600,000 per year in operational costs, enhancements to customer experience and an increase in revenue generating opportunities. Moreover, this article enriches the existing literature on the application of LSS concept in the service industry, and helps the company to speed up the response to customer requirements.     

The Eurasian Economic Union: Development Prospects and Possible Obstacles

This article analyzes the development prospects and problems for the Eurasian Economic Union (EAEU). It examines issues of integration within the EAEU, as well as interactions with other countries, both CIS (Commonwealth of Independent States) and non-CIS. The main problem of integration within the EAEU is the dominance of redistributive motives over productive ones. This article assesses the extent of Russian oil and gas transfers to EAEU partners and the impact of tax maneuvers on their size. It shows that the creation of mechanisms for redistributing profits within the EAEU will allow a positive economic effect to materialize from free trade agreements with non-CIS countries. The article assesses the risks for the EAEU related to Russia’s introduction of a unilateral ban on food imports from countries on the sanctions list and to the possible establishment of tariffs on trade with Ukraine.     

21世纪高等教育"人才培养模式"--关于大学通识教育紧迫性及任务的思考

国际间经济竞争、科技竞争乃至综合国力的竞争 ,实际上是智力和人才的竞争。 2 1世纪高等教育研究竟应该培养什么样的人的的问题 ,是我国高等教育对“人才培养模式”共同思想和要解答的时代命题     

面向21世纪“两课“教学总体研究

2 1世纪 ,复杂多变的国际国内形势 ,给“两课”教学带来前所未有的挑战。鉴于此 ,面向新世纪的“两课”教学总体研究势在必行。研究范围包括深化“两课”教学内容、完善课程体系、建全学科体系、改革教学方法、加强师资队伍建设等多个方面     

陀思妥耶夫斯基与福克纳比较论纲

作为伟大的作家,陀思妥耶夫斯基与福克纳在总体倾向、艺术手段与思想指归上存在着巨大的差异性和惊人的一致性。对他们的比较,是一件饶有兴味也极富挑战意义的事情。     

谈大学英语四级考试与学生英语能力的提高

大学英语四级考试有着很强的权威性与可信度,但其负面影响越来越突出,尤其是学生英语能力并没有根本上得到提高。本文从学生、教师、大学英语管理考核层三个方面来论述如何提高我国学生的外语能力,以便适应新世纪大学英语教与学的需求。     

试论扩招后高校社会治安综合治理

通过对学校社会治安状况的调研,弄清校园及周边社会治安综合治理的重点、难点;分析其普遍性和特殊性;弄清校园及周边人、财、物的动态平衡关系,着力提高防范能力,以便对校园及周边实施科学管理,降低治理成本。运用辩证唯物主义的立场、观点和方法掌握其规律性,有针对性地解决高校扩招后学校社会治安综合治理工作的问题,有力保证学校教学、科研工作,从而促进高校改革的顺利进行,为当地政府和学校领导提供高校扩招后学校社会治安综合治理工作的决策依据。     

传统科技视野下的恐怖主义及其应对

科学技术的发展及其被恶意运用,使当代的恐怖主义活动变得更加复杂多样和令人恐慌.掌握和使用高科技的超级恐怖主义组织的确存在,但对于一般恐怖分子而言,高科技的运用还不大现实.多数情况下,都是传统通用科技引导着普通的恐怖主义活动.恐怖活动与传统通用科技相伴发展的历史事实,表明传统通用科技对恐怖主义与反击恐怖主义双重力量扩张所起的作用,具体体现在武器技术、交通运输和通信技术的应用等方面.科学技术既是恐怖主义盛行的因素,也是恐怖主义的克星,运用高科技手段反击恐怖主义也是我们的必然选择.     

“以人为本”与我国民事诉讼程序的完善

以“以人为本”为研究视点，从立法和司法两方面对其便民的内涵进行分析的基础上，对我国传统民事诉讼制度及其观念进行了理性分析，认为我国民事证明制度和诉讼模式在选择上与我国司法实际不相适应。并从保障当事人的程序主体地位、构建人性化的诉讼程序及建立案件分流制度全新视角探讨我国民事诉讼程序制度完善的思路。     

建立大职教体系的思考

针对在发展职业教育中所出现的问题和偏见,提出要建立大职教体系的主张.把职教作为与普教并列的体系来看待,认为职教有自己独立的办学宗旨和培养目标,这是知识经济时代技术高深化和职业教育的性质与特点所决定的;是提高技术人才培养质量的需要.为此,要建立起真正具有职业教育意义的本科和研究生层次的办学方式,并改革职业教育的课程体系以实现阶段性与连续性的统一,在外部条件上要建立起适合大职教体系独立发展的评价氛围和政策环境,实现职教体系与普教体系的互通,同时,对进入职业教育各办学层次的方式也作了从实际出发的探索.