Industrial relations and adjustments to the crisis: A comparative micro‐statistical analysis of France and Great Britain

In this comparative study, the authors analyse the relationships between industrial relations and workforce or wage adjustments in response to the 2007–08 crisis, using two highly comparable establishment‐level surveys conducted in Great Britain (WERS) and France (REPONSE) in 2010–12. Notwithstanding contextual differences in the countries’ productive systems and the timing and impact of the crisis, the relationships between industrial relations and adjustment strategies appear to have been similar (trade union presence not preventing adjustments). Differences in industrial relations are therefore not found to provide an explanation for the different modes of adjustment observed at the macroeconomic level.     

Never easy to say “sorry”: Exploring the interplay of crisis involvement,brand image,and message appeal in developing effective corporate apologies

This study examines how the interplay among crisis involvement, brand image, and message appeal impacts the effectiveness of an apology in the context of a corporate crisis. To determine apology effectiveness, a 2 (crisis involvement: high vs. low) × 2 (brand image: symbolic vs. functional) × 2 (message appeal type: emotional vs. informational) experimental design was employed. The results demonstrate that the three-way interaction is significant, especially in the low-crisis involvement condition. The study concludes with a discussion of theoretical and practical implications and directions for future research.     

A port in a storm: Spontaneous volunteering and grassroots movements in Amsterdam. A resilient approach to the (European) refugee crisis

This article seeks to expand knowledge about spontaneous volunteering in Amsterdam during the European refugee crisis in the winter of 2015–16. As formal institutions, which relied on a top–down command and control approach, were unable to handle the relatively large number of refugees who arrived in a short period of time, grassroots social movements based on bottom–up participation emerged. Grassroots volunteers were not only politically engaged, protesting against the strict refugee reception policy, but they also became involved in the crisis response, showing a great deal of flexibility. Although the social movements struggled with their organizational structures, they were able to adapt their missions and structures to changing circumstances. To achieve a resilience‐based response to future refugee influxes, this article advocates for formal response organizations to dismantle their static, top–down approach, and for social movements to find a balance between participation and professionalism. If institutionalized refugee response organizations adapt to the dynamics of local conditions, they could create the conditions for resilient solutions in the crisis context.     

Social policies and solidarity during the Greek Crisis

This article provides a succinct overview of the phenomenon of solidarization in crisis‐ridden Greece. Brief accounts of the pre‐ and post‐crisis situation in four core social policy areas (health, employment, housing, education) are combined with the presentation of four illustrative case studies, one for each of the aforementioned areas. Drawing on a broad range of primary and secondary data, including 20 in‐depth interviews with key stakeholders and end‐users of the actions examined, we argue that while the crisis provoked a further “residualization” of the institutionalized solidarity system, it also triggered the development of new solidarity ventures, both by state and non‐state actors, often even including partnerships between them. These ventures reflect the building of a bridge between institutionalized and informal solidarity in Greece and the shift towards a new type of mixed, although fragmented, mode of solidarity.     

Opportunities and Challenges for Public Libraries to Enhance Community Resilience

This study bridges a gap between public library and emergency management policy versus practice by examining the role of public libraries in the community resource network for disaster recovery. Specifically, this study identifies the opportunities and challenges for public libraries to fulfill their role as a FEMA‐designated essential community organization and enhance community resilience. The results indicate there are several opportunities for libraries to enhance community resilience by offering technology resources and assistance; providing office, meeting, and community living room space; serving as the last redundant communication channel and a repository for community information and disaster narratives; and adapting or expanding services already offered to meet the changing needs of the community. However, libraries also face challenges in enhancing community resilience, including the temptation to overcommit library capacity and staff capability beyond the library mission and a lack of long‐term disaster plans and collaboration with emergency managers and government officials. Implications for library and emergency management practice and crisis research are discussed.     

近十年来我国旅游危机研究的回顾和反思简

2003年以来一系列外部突发事件对旅游业的影响和冲击，进一步印证了旅游业具有高敏感性和易波动性的特点，学术界愈加关注旅游危机领域的理论研究和实证分析。根据中国期刊全文数据库相关文献检索，本文回顾近十年来旅游危机研究的进展和成果，探讨当前研究现状及存在不足，为今后进一步拓展和深化该领域研究提供指导和借鉴。     

The Effects of Corporate Elitism and Groupthink on Organizational Empathy in Crisis Situations

This study is to empirically testify that corporate elitism is an antecedent to groupthink, which prevents organizational empathy from working effectively in crises. The current study is expected to expand the boundary of crisis management literature into a company’s crisis-preparedness before a crisis occurs. The findings offer the useful guidance to organizations on how to better manage their crisis proneness through identifying the early signs of corporate elitism and groupthink.     

西班牙—摩洛哥边境的建构与治理研究

休达与梅利利亚地处非洲北端地中海南岸,是孤立在非洲大陆上的两个西班牙飞地。这两座城市的陆上边界活动与经济要素的流动,反映出摩洛哥与西班牙、欧盟与非欧盟国家之间的冲突与交流。其建构与治理不仅影响着两国的政治稳定、经济发展、外交关系,也影响着欧盟的移民政策和欧洲—非洲关系,同时建构了独特且动态的边民认同。2020年受到新冠肺炎疫情的影响,休达与梅利利亚的边境空间有了新的变化。本文通过梳理该边境问题的产生与流变,分析其“双重性”“交织性”“波动性”等特点,进而指出,休达与梅利利亚的边境空间具有屏障功能、桥梁作用、认同建构、边境建构及其重构等作用,其对研究飞地边民认同、欧盟政策与欧洲—地中海关系意义重大。     

习近平关于人民健康重要论述的思想内涵与实践价值研究

人民健康是人民福祉之本、强国建设之基。习近平关于人民健康重要论述基于“健康中国”战略和全面建成小康社会的 时代背景下，针对突发公共卫生事件应急管理能力滞后以及传染病等问题，系统阐述了习近平把人民群众生命安全和身体健 康放在第一位；以人民为中心，以健康为根本的思想；大卫生、大健康新理念；人民健康是最大的生产力；人民健康是全面的健 康以及习近平关于新冠肺炎防控的思想内涵。通过研究习近平关于人民健康重要论述的实践价值，有利于推进国家治理体系 和治理能力现代化，更好地应对国内出现的重大疫情，实现“健康中国2030”战略，维护国家安宁与国际稳定，更好地体现中国 防疫经验的世界意义。     

Underlying processes of SCCT: Mediating roles of preventability,blame, and trust

Despite the prevalence of the situational crisis communication theory (SCCT; Coombs, 2007) in crisis communication research, few SCCT-based studies have examined how different crisis types affect post-crisis reputation. This study, therefore, attempts to uncover the underlying processes of SCCT. Specifically, this study examined preventability, blame, and trust as potential mediators of crisis type and organizational post-crisis reputation. A between-subjects experimental study (crisis type: victim vs. accidental vs. preventable) was conducted with 329 college students. The results revealed that crisis type had no direct effects on reputation, but it did affect preventability, blame, and trust. More significantly, the results showed that crisis type indirectly affected reputation in two distinct ways: (1) via a sequence of preventability and blame and (2) via trust. The study includes a discussion of theoretical and practical implications.