A Comparative Analysis and Evaluation of a University Employee Assistance Program

Abstract

The major goal of this presentation is to provide overview of evaluation results of the University of Pittsburgh (Pitt) Faculty and Staff Assistance Program (FSAP). The major goal of the Pitt FSAP evaluation was to generate information pertaining to the program's service adequacy, program effectiveness, client satisfaction, cost-efficiency and cost-savings. Such an evaluation effort is becoming increasingly important due to the recent trend of organizational downsizing and coping with resource constraints. As Universities downsize, it can be challenging to justify allocating scarce funds to employee assistance programming. This study also includes review of EAPs among eighteen universities and colleges from around the country in order to compare program performance of the Pitt FSAP system.     

Vocational education,self‐employment and burnout among Australian workers

We examine the relationship between vocational education and occupational burnout among workers in different forms of employment. Although the self‐employed enjoy higher levels of job autonomy and work‐related satisfaction, we do not know whether they experience lower rates of occupational burnout, and whether vocational education plays a role in this relationship. This latter consideration is important, given that vocational qualifications often lead to self‐employment and prior research demonstrated that formal training may reduce burnout. However, formal education was previously measured in years of schooling, without considering the distinction between academically‐oriented and vocational courses. Therefore, using data from a 2001 national survey of working Australians, we first establish that the self‐employed are significantly less likely to experience burnout. We then demonstrate that some resilience to burnout can be attributed to the attainment of skilled vocational training, net of employment characteristics which are also very important.     

企业在线社群内容组合策略的影响研究

现代企业通过建立在线社群实现与消费者的互动,希望在向消费者提供服务的同时进行更好的营销,然而如何提供在线社群中的营销与服务内容却是一大难题.本文在营销—服务二元理论的基础上,提出了在线社群内容二元性的平衡维度与结合维度概念,并研究平衡维度与结合维度如何影响销售业绩与消费者的满意度.结合机器学习方法,本文发现,平衡维度对消费者满意度和销售绩效有提高作用,但是,结合维度对消费者满意度及企业绩效的影响呈倒U型;另外,企业员工的技能水平对内容二元性策略的效果有着显著的调节作用.研究结论对企业理解在线社群中的营销内容与服务内容之间的二元关系,以及内容提供策略的价值机制有重要的指导意义.     

国际化学院的课程体验调查分析

北京航空航天大学中法工程师学院通过中外合作的办学模式以实现国际化人才的培养,其重要途径之一就是通过对课程体系进行的改革,而人才培养的质量很大程度上也取决于所授课程的质量。运用一种在国际上普遍采用的课程质量调查方法———大学生课程体验调查,结合国际化学院的特殊背景修订问卷,对北航中法工程师学院与普通学院的学生进行课程体验的调查。调查发现,北航中法工程师学院学生对课程的满意程度高于普通学院学生,特别在良好教学与资源获取方面明显好于普通学院学生,但在课程收获和学业负担方面仍需改进。     

大学生村官留任意愿及影响因素分析

利用第一手的大学生村官问卷调查资料,基于Ordered Logistic模型对陕西省282名大学生村官的工作满意度及留任意愿进行了相关分析和回归分析。结果表明：当前大学生村官的工作满意度与留任意愿普遍较低;留任意愿与大学生最初选择从事村官工作的动机紧密相关;大学生村官的性别、年龄、从事村官年限、婚育状况、学历等人口学特征对工作满意度及留任意愿影响显著;社会各界对大学生村官的重视与认可对工作满意度与留任意愿有显著影响;提高大学生村官的收入水平、实行连续三年考核优秀,直接晋升事业编制的政策以及增加晋升为国家公务员等政治机会能够显著提高大学生村官的工作满意度并增强留任意愿,而其它因素对于提高大学生村官的工作满意度与留任意愿的效果并不明显。     

规模养殖户对疫病防控公共服务的满意度研究

利用霍邱、肥东、长丰三县调研数据,构建logit模型分析养殖户对疫病防控公共服务的满意度及其影响因素.研究结果表明,规模养殖户满意度受到养殖年数、预防免疫认知度、畜牧主管部门培训、畜牧兽医行政管理部门免疫消毒是否及时四个因素的高度影响,养殖时间越长、对预防免疫认知度越高、培训越规范、免疫消毒越及时,养殖户的满意表现越高;其次政府主导的防疫体系,其目标导向与养殖户自身的目标并不完全一致,是政府投入逐渐增加、防疫效果未能改善的主要原因.     

村镇规划员工作培训需求的实证分析--基于安徽省的问卷调查

通过对安徽省村镇规划员进行问卷调查,运用Spss对村镇规划员工作培训需求情况进行相关分析和回归分析,对影响村镇规划员工作培训需求的因素进行实证研究。研究表明：村镇规划员在主观上有较为强烈的培训需求,但目前的培训供给与培训需求不够协调;村镇规划员的个性特征不同,导致对培训的需求和培训评价不同;在影响培训评价的众多因素中,规划员的年龄影响最大。因此,要提高村镇规划员的工作效果,必须进一步完善规划理论提高规划员的规划水平,健全规划标准增强实践工作的可操作性,加大资金投入力度稳定规划员队伍。     

网上招聘广告的人际意义研究

本文主要以Halliday的系统功能语法中的人际功能为理论框架,以在互联网上两大专业招聘网站收集的三十篇招聘广告为语料,从语气、情态及对话性三方面对其进行了人际意义分析,探求了该类广告是如何运用语言手段达到劝说的交际目的.     

Continuity and change in work-life balance choices

This paper explores the ways in which the work-life balance choices made by heterosexual couples differ in different generations, how such choices are gendered, and the extent to which 'individualization' provides an adequate conceptualization of the effects of social change on heterosexual couples. It argues that processes of individualization need to be seen in the context of changing social institutions, and that it is the de-institutionalization of 'the family' and the life course that is leading to a de-gendering of work-life balance choices. The paper draws on findings from a restudy of the family and social change and a study of the gender dimensions of job insecurity both of which were carried out in the same geographical location. The studies provide evidence of generational change in work-life balance choices and increasing occupational differentiation between heterosexual partners. This leads to a situation where increasingly choices are made which blur gendered boundaries and which has been made possible by a process of de-institutionalization of the male breadwinner family. Our findings support the contention that processes of individualization are more apparent amongst younger than older generations and that, because of changes external to the family, there is more negotiation and pragmatism amongst younger generations about work-life choices.     

Work–family conflict: The importance of differentiating between different facets of job characteristics

This review study clarifies the relationships between job characteristics and work–family conflict (WFC) by differentiating among three facets of job characteristics: latent, perceived, and enacted. To date, research linking job characteristics to WFC has not distinguished the facets of job demands and job resources in this way. Such distinctions are important as a means of understanding the affective, behavioural, and cognitive processes involved in determining how and when job characteristics relate to WFC. Our review of 115 studies showed that perceived job characteristics have been most commonly explored in relation to WFC, whereas latent and enacted job characteristics have been hardly examined. While these findings may not be surprising, our contribution lies in reviewing the literature through the lens of these categories. Based on the findings, and through highlighting examples in the extant literature, we argue that understanding job characteristics in terms of both how they are perceived and enacted by workers will provide a deeper insight into the mechanisms underlying the relationship between job characteristics and WFC. In order to inform evidence-based interventions, future research must uncover the dynamic mechanisms underpinning the connection between job characteristics and WFC through a focus on enacted job facets and the cognitive, affective, and behavioural processes involved.