Consumer trust repair: A critical literature review

Consumers are fundamental to organisational functioning and survival. Their loyalty, commitment, product acceptance and good long-term relationships with firms and brands are underpinned by their trust. Unfortunately, over the last decade or so, we have witnessed some of the more spectacular violations of consumer trust in the history of business. This has led to negative consequences, such as loss of competitive advantage, rage, lack of commitment and decrease in turnover. Consequently, study of trust repair has become an important theoretical concern for a growing number of trust scholars. This article reviews and synthesises existing theory and research on the topic. It first sketches general characteristics of the consumer trust repair literature, including its meta-theoretical underpinning. It then identifies specific strategies associated with consumer trust repair and synthesises them into five categories of trust repair strategies. In addition, this paper highlights theoretical processes that explain why/how trust repair strategies work. Third, the paper proposes six fruitful avenues for future research. This study contributes to the field of consumer trust repair research by critically reviewing and synthesising emerging theory and research on strategies associated with consumer trust repair, by showing why and how these strategies work and by identifying most fruitful research areas.     

乡村教师科研培训课程体系的构建——基于粤西北的调查

调查显示，乡村教师的科研处于初始或停滞状态，亟需构建科研能力培训课程体系。乡村教师缺乏教育教学反思能力是现实中普遍存在的问题，为此要加强对乡村教师教育理论知识的重温与重构。另外，针对乡村教师科研热情不高的现状，要建立科研培训课程体系。一方面，根据教育实践问题为科研活动提供研究方向，设置侧重科研过程原则性和步骤性的培训课程；另一方面，将乡村教师在日常教育教学中生发的心得体会和经验总结转化为科研论文，设置科研论文写作的培训课程。     

简析职校生职业生涯规划中的常见误区

"职业教育就是就业教育"。进行职业生涯规划,就是为自己构筑人生的宏伟大厦。职校生因生源基础、生活阅历以及客观环境等局限,对自我和社会往往缺乏全面、正确的认识,不能审时度势、科学抉择,正确规划自己的职业人生,他们在生涯规划时易陷进一些误区。明确这些误区,旨在正视生涯教育,启迪职校生的心灵成长。     

大学生“四段式”科技创新能力培养模式探索与思考——以湖南农业大学东方科技学院生物类专业为例

大学生科技创新能力的培养是高校培养创新型人才的重要手段,也是提升高等学校创新能力的必然要求。通过对我国大学生科技创新现状的分析,以湖南农业大学东方科技学院生物类专业为例,提出从启蒙阶段、认知阶段、实践阶段和提升阶段四个阶段构建大学生"四段式"科技创新能力培养模式,并就大学生科技创新能力培养模式进行了思考。     

Web-Based Supervisor Training: Real Relationships in Cyberspace

Little attention has been devoted in the past to the in-depth training of clinical supervisors, although they play a pivotal role in the professional development of social workers. To address this learning gap, the Smith College School for Social Work inaugurated the Advanced Clinical Supervision Certificate Program in 2005, as part of its continuing education series. This article addresses a unique feature of the training program: a 9-month “winter practicum” of online case presentations and group discussions that follows the participants' week together on the Smith campus. The author, the practicum facilitator, describes the adjustment of the group to interactions that are not face-to-face. Themes and dynamics emerge as in any other supervisory group. The author concludes that real relationships can be fostered and maintained in cyberspace, particularly when a connection among group members has already been established through prior in-person contact.     

Turning Doctoral Students into Faculty in Gerontological Social Work: The AGESW Experience

ABSTRACT

Developing faculty interested in aging may help social work meet the needs of our growing aging population. However, doctoral students need a variety of supports to complete PhDs and become gerontological social work faculty. This study explored one program’s role in supporting the development of social work doctoral students to faculty in gerontology. An e-mail invitation was sent to all former participants (2010–2016 cohorts) of the Association for Gerontology Education in Social Work (AGESW) Pre-Dissertation Fellows Program (PDFP). The 38-question online survey consisted of Likert-type scales, multiple answers, and one open-ended question per section about the program’s impacts on their academic career development in teaching, research, mentoring, and support. Forty-five respondents, representing all six cohorts, completed the survey. More than half reported that the PDFP contributed to their ability to publish their research (64.4%, n = 29), grow their professional network (86.7%, n = 39, and teach (55.5%, n = 25). Doctoral programs provided different experiences than the PDFP, including mentoring, methodological training, professional development, networking, and peer support. Results suggest the PDFP provides content recipients value that supplements instruction received in their institutions. The program’s ability to connect students to each other and to national leaders enhances their career development and socialization into academic roles.     

研究生培养政策70年:演变逻辑与发展走向

新中国成立70年来，我国研究生培养政策经历了初创起步、推进发展、稳步延伸和调适深化四个发展阶段。在演进逻辑上，凸显出国家需求与市场诉求的权衡性、培养目标注重个人成就与社会发展价值的双维导向、培养质量保障体系趋向质量和效益二维共进等特征。研究生培养政策是个动态发展系统。随着时代的发展和变迁，应在政策制定和发展的动力机制、政策目标的价值导向、政策执行的监督评价及保障决策等方面作出适时调整。     

The effectiveness of apprenticeship training: A within-track comparison of workplace-based and school-based vocational training in Hungary

Although apprenticeship training has been praised for its effectiveness in easing the transition of non-college-bound students from school to work, most studies rely on cross-country or cross-track comparisons. This study compares apprenticeship training students with non-apprentices within educational track in a relatively uncoordinated and decentralized institutional setting. Using a rich database and a unique set of observable individual-level characteristics as well as local labor market fixed effects to control for the potential selection bias, the results show that there are no significant differences in employment opportunities between apprentices and non-apprentices within just a year after graduation. This might be due to the failure of the Hungarian firms to enhance the skills of apprentices and thus increase their chances of entering the labor market compared to their school-trained peers. However, some immediate positive effect of apprenticeship training within sub-populations is apparent, which are likely to be the result of screening.     

A Tiered Framework for Risk‐Relevant Characterization and Ranking of Chemical Exposures: Applications to the National Children's Study (NCS)

A challenge for large‐scale environmental health investigations such as the National Children's Study (NCS), is characterizing exposures to multiple, co‐occurring chemical agents with varying spatiotemporal concentrations and consequences modulated by biochemical, physiological, behavioral, socioeconomic, and environmental factors. Such investigations can benefit from systematic retrieval, analysis, and integration of diverse extant information on both contaminant patterns and exposure‐relevant factors. This requires development, evaluation, and deployment of informatics methods that support flexible access and analysis of multiattribute data across multiple spatiotemporal scales. A new “Tiered Exposure Ranking” (TiER) framework, developed to support various aspects of risk‐relevant exposure characterization, is described here, with examples demonstrating its application to the NCS. TiER utilizes advances in informatics computational methods, extant database content and availability, and integrative environmental/exposure/biological modeling to support both “discovery‐driven” and “hypothesis‐driven” analyses. “Tier 1” applications focus on “exposomic” pattern recognition for extracting information from multidimensional data sets, whereas second and higher tier applications utilize mechanistic models to develop risk‐relevant exposure metrics for populations and individuals. In this article, “tier 1” applications of TiER explore identification of potentially causative associations among risk factors, for prioritizing further studies, by considering publicly available demographic/socioeconomic, behavioral, and environmental data in relation to two health endpoints (preterm birth and low birth weight). A “tier 2” application develops estimates of pollutant mixture inhalation exposure indices for NCS counties, formulated to support risk characterization for these endpoints. Applications of TiER demonstrate the feasibility of developing risk‐relevant exposure characterizations for pollutants using extant environmental and demographic/socioeconomic data.