Living Arrangements and Quality of Life Among Chinese Canadian Elders

This paper examines the role of living arrangements in thequality of life of community-dwelling Chinese elders (aged 65 andover) currently residing in Vancouver and Victoria, BritishColumbia. Data are based on a random sample of 830 persons[response rate = 71.5%], who were interviewed in their homes inthe language of their choice in 1995–96. Three dimensions ofquality of life – satisfaction, well-being and social support –are examined for married men and women [living with spouse alonevs. living intergenerationally] and widowed women [living alonevs. living intergenerationally]. Few differences are found formarried persons, especially women; for widows, living alonesignificantly reduces quality of life in a number of areas.Regression analyses indicate that living arrangements are not asignificant predictor of life satisfaction or well-being formarried men and women. For widows, living arrangements determinewell-being but not life satisfaction.Overall, age, health status, and social support (havingfriends/confidante) are better predictors of quality of life forelderly Chinese Canadians than are living arrangements. Findingshighlight the importance of: empirically distinguishing maritalstatus and living arrangements in studying the quality of life ofelders; not homogenizing Chinese Canadian seniors with regard toliving arrangements; and focussing on Chinese elderly widows wholive alone as a group at risk of low well-being.     

顾客满意之谜

顾客满意是现代市场营销以及其他管理学科的核心概念。但是迄今为止,国内外学者还没有就顾客满意的定义等达成共识。本文在对顾客满意的定义、形成原因进行理论研究的基础上,分析了顾客满意对企业绩效的作用,最后探讨了顾客满意理论未来的研究方向。     

民航顾客资产驱动因素与顾客满意感和忠诚感关系的实证研究

作者在我国17个民航公司进行了一次实证研究,探讨顾客资产驱动因素和子驱动因素与顾客满意感、归属感和忠诚感的关系。聚类分析与罗吉斯蒂回归分析结果表明,资产价值不同的两类顾客对各类顾客资产驱动因素与子驱动因素的评估存在显著的差异,对民航公司的满意感、归属感和忠诚感也存在显著的差异。顾客对民航公司的满意感、归属感和忠诚感主要是由各类顾客资产驱动因素和子驱动因素决定的,而并非是由顾客的人口统计特点决定的。因此作者指出,民航公司可根据顾客重视的顾客资产驱动因素与子驱动因素细分顾客,针对不同的顾客采取不同的营销策略。     

矿工工作满意度分析及对策

通过对矿工工作满意度的分析,指出了影响矿工工作满意度的主要因素为：工作回报、工作本身、管理措施、人际关系等方面,并从建立公平的工作回报制度、优化工作环境和建立融洽的人际关系方面提出对策,来提高矿工工作满意度,进而为煤炭企业管理提供依据。     

Life satisfaction and family structure among adolescents in Hong Kong

Relationships between family structure and perceived life satisfaction in overall life and five domains of the Brief Multidimensional Students’ Life Satisfaction Scale, family life, friendships, school experience, myself, and where I live were examined among 4,502 Chinese adolescent secondary school students in Hong Kong. Bivariate analyses showed that economic status was not a significant risk factor, but gender, level of study, and migrant status had to be controlled to examine the life satisfaction-family structure relations. Logistic regression analyses found that in overall life, with adolescents living with two parents as standard for comparisons, adolescents living with mother had similar life satisfaction, but those living with father only, and those with no parents, or single parent with other adults had very much higher risk of life dissatisfaction. Specifically, the risks associated with the adverse family structures were most excessive in the domain of ‘family life’.     

公众满意结构的初步研究

本文在对相关研究进行述评的基础上,通过预调查编制公众满意结构调查问卷,对1566名成年人的正式调查表明,我国的公众满意主要包含七个因子:政府形象、社会安全、经济调控、教育就业与保健、人文生态保护、国际参与和民主政治;调查数据显示上述七因子受公众关注的程度存在着差异。研究结果为公众满意的测评内容提供了一个框架,也为公共行政的工作重点提供了参考。     

中国C2C电子商务网站的用户体验

通过学生用户试用在两个不同文化背景下设计出来的C2C电子商务网站——淘宝网和Ebay易趣,并进行初次网上购物体验活动,以及对测试后满意度问卷的分析,结果显示:在用户决定购买的过程中,网站概念/功能的传递和表达对用户的影响最大,它们会影响到用户的初次购买决定;而流程的跳转以及交互行为的不平衡会对用户的购买过程造成影响;对用户初次购物总体评价影响最大的是功能满足。两个网站的系统可用性与界面设计不能决定用户的总体评价,但却会影响到用户对网站的感觉。因此,创建一个对用户有用、好用和想用的购物网站就必须要满足功能、交互以及冲击三个层次的要求。     

科技人员薪酬满意度研究

薪酬满意度是影响科技人员工作绩效的重要因素.笔者基于中国科协"科技人员收入差距调查研究及政策建议"课题组对江苏省科技人员的大范围调查数据,从薪酬的两个维度(经济性薪酬和非经济性薪酬)研究科技人员薪酬满意度的影响因素,并结合实证调研数据进行了深入分析,探讨提高薪酬满意度及工作绩效的政策建议.     

基于文化视角的游客满意度分析

旅游市场的激烈竞争使得对游客满意度的分析十分重要。游客满意度来源于旅游活动中的期望与知觉间的差异,而期望与知觉都深受旅游中文化互动系统的影响。如何适应这一文化系统内部的各种文化差异成为不断提高游客满意度的重要手段。     

A note on the score reliability for the Satisfaction With Life Scale: an RG study

The purpose of the present study was to meta-analytically investigate the score reliability for the Satisfaction With Life Scale. Four-hundred and sixteen articles using the measure were located through electronic database searches and then separated to identify studies which had calculated reliability estimates from their own data. Sixty-two articles met this criterion, providing 76 reliability coefficients. The articles comprising the sample were next coded to identify potential sample or test characteristics that might affect the variation in reliability estimates. Results indicate that score standard deviation, mean, percent female, US samples, English test version, and youth samples demonstrated significant relationships with score reliability. Results from this study provide useful information, in terms of scale performance, for researchers interested in using the measure for future academic endeavors.