Engaging leader – Engaged employees? A cross-lagged study on employee engagement

The goal of this study is to provide a cross-lagged examination of the relationships between engaging leadership, job resources and employee work engagement. We propose a mediation model and we postulate that engaging leadership can increase perceptions of three specific job resources (i.e. autonomy, support from colleagues and opportunities for learning and development) which theoretically correspond to the three facets of engaging leadership (i.e., inspiring, connecting and strengthening, respectively). Subsequently, in keeping with the extant body of Job Demands-Resources (JD-R) research, we link job resources to employee work engagement. Our hypotheses were tested on data collected at two time-points – T1 (N = 759) and T2 (N = 273) –from employees working for a hotel chain in the Netherlands. In line with our expectations, engaging leadership showed a significant cross-lagged relationship with autonomy and support from colleagues, but did not predict learning opportunities and work engagement across time. While we formulated specific hypotheses, we also tested reversed causation relationships. We found no direct effect from engaging leadership on employee work engagement, however, the reversed effect was significant; employee perceptions of engaging leadership were shaped by their own engagement experiences. Importantly, engaged employees at T1 reported more job resources at T2. By providing a cross-lagged examination of our model, we showed that engaging leaders as well as employees’ positive affective state of being engaged, are essential to shaping a resourceful work context. A comprehensive view on the triggers and outcomes of work engagement and engaging leadership is needed, as the traditional unidirectional cause-effect rationale fails to explain how these concepts relate to one another and to employee experiences of job resources.     

Negotiating Accessibility for Electronic Resources

Abstract

Accessibility of library electronic resources is a must. Its importance derives from professional ethics of librarianship, rising total costs of acquisition, and mounting legal challenges to colleges and universities that fail to provide resources accessible to users with disabilities. Library staff are responsible for ensuring the accessibility of vendor-licensed eresources. This column reviews the accessibility clauses of nine model license agreements for electronic resources. It describes terms that should go into an optimal accessibility clause and creates a composite model clause. It also provides guidance for library staff seeking to negotiate stronger accessibility language into vendor license agreements. Finally, it addresses the impact of accommodation requests on the total cost of acquiring library eresources, concluding with a call to redouble efforts to advocate for greater accessibility and educate both vendors and library staff about its importance.     

客户生命周期模式研究

客户关系具有周期性,可划分为考察期、形成期、稳定期和退化期四个阶段.交易额和客户利润被选作特征变量来描述客户关系水平,理论分析表明:两者均随生命周期阶段的发展而不断提升,考察期最小,形成期次小,稳定期最大.实证研究检验了该结论的正确性.根据客户关系退出时所处的阶段,客户生命周期模式被分成早期流产型、中途夭折型、提前退出型、长久保持型四种基本类型,每种类型均有不同的成因.     

CRM的理念与实施中关键因素分析

随着市场环境、竞争环境的快速变化 ,企业的管理理念、服务观念开始发生重大转变 ,使得CRM(CustomerRelationshipManagement,客户关系管理 )成为当前热点。本文试从CRM在国内外的应用情况、CRM体现的管理理念、服务宗旨以及实施中应考虑的一些重要因素进行分析     

供应链与海尔的战略调整

供应链是现代工商业的一种新的业态形式 ,它通过有效的客户和市场管理、对客户需求的准确预测和迅速反应以及最大程度地降低从原材料到生产、再到销售整个过程的库存和运转费用 ,为终端顾客提供最大的让渡价值 ,提高供应链成员整体的竞争力。海尔集团以超前性的战略眼光对公司的组织管理结构和经营方式进行了战略性的调整 ,为推行供应链管理和经营创造了条件。     

成都市民旅游感应空间研究

旅游感应强度是研究旅游感应空间的一个角度。通过对《成都晚报》“旅游”专刊最近 6年的统计 ,得到全国 34个省级行政区及四川省内分地区作为旅游目的地的出现频次 ,以此频次来表征成都市民对国内及省内旅游目的地的感应强度。利用感应强度从省际和省内不同尺度揭示了成都市民旅游感应空间的特点 ,并发现旅游感应空间的一些新特征     

论保护知识产权对信息资源共享的影响

在知识经济环境下 ,信息资源共享是提高整个社会信息资源获知能力与利用率的关键。保护知识产权就是保护知识生产者生产知识的动力 ,就是保护资源共享的源泉。它可以极大地促进知识资源的生产和有序利用。同时 ,保护知识产权又将在一定程度上限制和约束资源共享。因此 ,保护知识产权 ,充分发挥资源共享的功能 ,需要加强知识产权保护的立法、执法及宣传 ,实现保护知识产权与资源共享的有机结合     

开发我国人力资源创新能力的对策研究

创新是推动社会发展的动力 ,特别是在知识经济时代 ,一个国家竞争能力的强弱主要依赖于创新 ,而创新源于具有创新能力的人才。笔者从分析影响人力资源创新能力的心理因素和社会环境因素入手 ,针对这些影响因素提出了开发我国人力资源创新能力的对策。     

价值新概念与资源配置和利用

经济运行从开始到达稳定状态一般经过七个阶段。传统劳动价值论认为 ,商品价值由物质生产部门的劳动者在社会生产的第二阶段实际耗费的劳动者支出量加上生产资料转移的价值决定。新价值论认为 ,现代产品价值由产品基本价值、生产资料价值和自然资源价值三部分构成 ,产品基本价值由社会各部门应该耗费的社会必要劳动能力量在生产的前提阶段内在地决定并在第七阶段成为现实。由此决定了传统的价值概念不能包含资源配置和利用。新价值概念本身就蕴涵着资源配置和利用。     

从股东利益最大化到利益相关者利益最大化 --我国公司法研究的一个不可忽视的问题

依照传统主流经济学和法学的观点 ,公司仅是股东的联合体和为股东赚钱的工具。随着知识经济时代的到来 ,资本所有者的地位开始削弱 ,拥有知识资源的利益相关者力量日益受到重视。我国公司法应顺应现代公司发展的潮流 ,摒弃股东利益最大化的观点 ,使利益相关者成为公司必不可少的制度要素。