转型期中国城中村改造当中的关键问题分析——以西安市为例

以西安市两个典型城中村改造项目为例,研究分析了邻里关系、居民在城改项目中的参与度、以及居民对城改项目的满意度等关键问题的相关性,并探讨了影响这几方面问题的主要影响因素.基于研究结果,对我国城中村改造实践提出若干策略性建议和意见,这对转型期中国城中村改造的理论研究和实践具有重要借鉴意义.     

农村留守妇女的家庭生活满意度及其影响因素——基于湖南省964份调查数据

基于湖南省964份农村留守妇女调查问卷数据的多元回归分析结果表明,年龄、身体健康状况、家务劳动时间、伙食情况、有无被欺凌的经历、对婚姻感情发生变化的担心和婚姻家庭的稳定性等变量对农村留守妇女的家庭生活满意度都有着显著影响。年龄每增大1年,满意度得分增加0．008分;家务劳动时间的影响呈正U型;丈夫外出打工期间的联系频率和探亲频率这两个变量影响不显著。     

Those who cannot have what they want must want what they can get: The experience with company-based early retirement pension schemes in Norway

Early retirement is a central bridge between permanent work and standard pension age. During 1988-1989, 10% of all private Norwegian companies, employing about 20% of all employees, had made use of early retirement schemes, mainly as a means of reducing staff. A central question is whether early retirement creates welfare or reduces it for the early retirees. Case studies of 4 companies and panel studies of potential early retirees have been used to throw light on these questions: what are the experiences of those involved, and do they wish to leave work or is leave taken involuntary? Only 1 of 7 early retirees adapted poorly, mostly due to poor health, a strong work orientation combined with unfilled expectations for part-time work and the feeling that they had no choice but to accept the offer. The majority seem to adjust fairly well to life as a pensioner, especially if they have some part-time work. Besides high financial compensation, satisfaction with early retirement depends on whether the scheme is regarded as legitimate in the community and the individual considers the transition to be meaningful.     

Relational problems and psychiatric symptoms in couple therapy

This article describes couples attending family counselling in Sweden. The study group is compared with clinical groups and non-clinical groups. Self-rating instruments were com-pleted by 317 women and 312 men to evaluate the following: marital satisfaction (DAS), expressed emotion (QAFM), family climate (FC), psychiatric symptoms (SCL-90) and sense of coherence (SOC). This group had several problems: marital relationships, disrupted family functioning, dyadic interactions characterised by criticism and open arguments, and multiple psychological symptoms. The women were espe-cially discontent in the relationship, and they exhibited higher symptom strain and lower sense of coherence than the men did. Compared with non-clinical populations, this group was severely distressed and was similar to in-patient families in child psychiatric clinics. The low sense of coherence of the individuals in the group under study means that their sense of having a meaningful life and their ability to comprehend and manage problems were severely compromised. Adequate and comprehensive treatment within the framework of social pro-grammes should be made available to these couples and others in a similar situation.     

利益威胁、政府工作满意度与市民对进城农民的接纳意愿——基于CSS2011数据的实证分析

本文讨论了当代中国城市本地人排斥进城农民这一问题的发生机制。通过剖析经典利益威胁假说，依托冲突理论以及中国的现实情境，本研究考察了市民与政府关系的演化及其对排斥进城农民的影响。通过对“2011年中国社会状况综合调查”数据的分析，本研究获得以下发现：（1）本地市民对进城农民的排斥部分源于其当前生活境遇的恶化，但更主要的原因是过去的利益受损经历以及对未来社会地位变化的悲观预期；（2）本地市民对政府供给公共服务的不满，会降低其对进城农民的接纳意愿；（3）在本地市民中，遭受利益损失的“失意者”对进城农民的排斥态度显著受到其对政府行政能力不满以及政府解决社会不平等问题低效的影响。本研究证实了市民对进城农民的排斥意愿中存在“替罪羊”机制。     

餐饮业顾客满意度指数模型的实证研究 ——基于大学饮食服务中心的实地调研

全国性的顾客满意度指数测评工作已经获得各国普遍的关注,本文基于ACSI和中国服务业顾客满意度模型构建了我国餐饮行业顾客满意度概念模型,并根据湖北宜昌市多所大学饮食服务中心的问卷调查数据进行了结构方程模型分析、检验,修正初始概念模型,得到了有效的餐饮业顾客满意度概念模型,进而在分析餐饮管理与服务现存问题的基础上,提出了改进的措施,为创造良好的餐饮业管理质量提供建议。     

基于技术的自助服务顾客满意影响因素研究

借鉴前人研究成果和通过深度访谈,构建了一个基于技术的自助服务顾客满意度测评模型.然后,通过实际测评发现,基于技术的自助服务顾客满意影响因素有8个:过程可靠、信任、服务补救、时间自由、易用、顾客学习、服务设计合理和效率.这对基于技术的自助服务企业提升顾客满意度有借鉴价值.     

Child Abuse on the Internet: Ending the Silence

The Melbourne Health (MH) Social Work Residential Care Team (RCT) was established in 2002 as a new and innovative approach to aged care. The service employs three full-time social workers and an Allied Health assistant with previous experience in aged care. The RCT works across the MH continuum of care with inpatients recommended for residential care. The service is predominantly patient- and family-focused, but is also consultative to meet the education needs of MH staff and the community. This paper discusses the MH Social Work Residential Care model, reviews data collected since RCT implementation and the benefits shown for patients, their families and interdisciplinary staff. This paper discusses pressures and factors that impinge on the ability to discharge patients to residential care and explores recommendations for ongoing clinical practice as well as recommendations that the RCT has submitted to management for further consideration.     

顾客满意度是市场营销的新追求

企业越来越注重顾客满意度，因为顾客满意度决定顾客忠诚度，顾客追求最高顾客让渡价值，所以，企业必须测量和分析顾客满意程度。通过以顾客满意为中心的整合营销、全面质量营销、关系营销、科技创新等途径和方法实现营销新追求。